AI Policy & Usage
How OutSmart uses AI in documentation and the safeguards that apply.
AI Policy & Usage
OutSmart International B.V. uses artificial intelligence to support selected business processes, including customer-facing documentation.
This policy explains how we use AI, which safeguards we apply, and which limitations users should keep in mind when using AI-assisted content.
Our goal is clear. We use AI to improve speed, consistency, and coverage, while keeping human oversight in place.
Version: 1.0
Last updated: 2 June 2026
1. Scope of this policy
This policy applies to AI-assisted content and processes operated by OutSmart International B.V.
This includes the OutSmart Knowledge Base and related documentation resources.
As our use of AI evolves, additional applications may also fall under this policy.
2. How we use AI
We use AI to support tasks such as:
Generating Knowledge Base articles and documentation
Creating first drafts from internal product data and documentation
Improving structure, readability, and consistency
Updating documentation after platform changes
Supporting internal content management workflows
AI supports our teams. It does not replace human judgement or decision-making.
3. Knowledge Base content
A significant part of our Knowledge Base content may be generated or assisted by AI.
Content is typically based on information from our product database, existing documentation, feature specifications, and other internal resources.
This helps us expand coverage and publish updates faster.
OutSmart International B.V. remains responsible for published content.
4. Human review and oversight
Most AI-generated content is reviewed by our team before publication.
During review, content may be corrected, expanded, clarified, or rewritten to improve accuracy and usefulness.
Our documentation continues to grow. Because of that, articles may receive different levels of review and maintenance over time.
We aim to keep documentation accurate and up to date. Still, inaccuracies or omissions may occur.
5. Accuracy and limitations
AI-assisted content can contain errors, incomplete information, outdated references, or descriptions that do not fully match intended platform behaviour.
Keep the following in mind:
Documentation is provided as guidance
Platform functionality may change faster than documentation
Some articles may need clarification or correction
If Knowledge Base content differs from actual platform behaviour, the platform behaviour prevails.
Nothing in this policy or in the Knowledge Base should be interpreted as a contractual guarantee, legal advice, financial advice, or professional consultation.
6. Feedback and corrections
We encourage customers and users to report content that appears inaccurate, incomplete, or outdated.
Feedback helps us improve both our documentation and the AI-assisted processes behind it.
Support email: support@out-smart.com
Support portal: support.out-smart.com
7. Responsible use of AI
We believe AI adds value when used responsibly.
When we implement AI-assisted processes, we aim to:
Maintain appropriate human oversight
Use reliable and relevant source information
Continuously improve content quality and accuracy
Review and refine AI-generated output where appropriate
Be transparent about our use of AI technologies
8. Future developments
AI technology continues to evolve quickly.
OutSmart International B.V. may expand, adjust, or refine its use of AI as capabilities and business needs change.
If material changes affect customers or the way AI-generated content is presented, we will update this policy.
9. Policy review
We review this policy periodically and update it when needed.
The version number and date at the top of this page reflect the current revision.
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