I cannot log in after a recent app update

For OutSmart NEXT users: what to do when you cannot log in after a recent app update.

I cannot log in after a recent app update

This page is for OutSmart NEXT app users.

Before you start, check Troubleshooting checklist: start here.

Introduction

Occasionally, some users cannot log in to OutSmart NEXT after an update.

Clear stored app data first. A follow-up update may resolve a wider post-release issue.

Detailed explanation

An update can leave outdated login data on the device. Clearing the cache or stored data removes it.

If several users are affected after a release, a follow-up update may be required.

Step-by-step guide

1

Make sure you are on the latest version

Confirm the app is fully updated. See Troubleshooting checklist: start here.

2

Clear the app's cache or stored data

Clear the app's cache or stored data, then try again.

3

Check for a known issue

If several users are affected after a release, check whether a follow-up update or known issue is published.

4

Contact support if it continues

Send your device and app version details to support.

FAQ

Should I uninstall and reinstall the app?

Clear the app's stored data first. If that does not help, contact support before reinstalling.

References

• Troubleshooting checklist: start here
• Early access and troubleshooting