I cannot log in to the BackOffice and nothing works

For BackOffice users: the first things to try when you cannot log in and nothing seems to work.

I cannot log in to the BackOffice and nothing works

This page is for BackOffice users logging in through a web browser.

Before anything else, check Troubleshooting checklist: start here.

Introduction

When you cannot log in to the BackOffice, clear your browser and try again.

Many login problems come from outdated browser data.

Detailed explanation

The BackOffice runs in a web browser. Browsers store cookies and cached files.

Outdated data can block login or cause unexpected behavior. A private window gives you a clean session.

Step-by-step guide

1

Clear your browser cookies and cache

See Troubleshooting checklist: start here.

2

Try a private or incognito window

Open a private or incognito window and try again.

3

Confirm your username and password

Make sure you are using the correct username. Request a password reset if needed.

4

Contact support if it still fails

Send your browser and device details to support.

FAQ

Will clearing my browser delete my work orders?

No. It only clears local browser data. Your account and work orders stay safe.

I forgot my password.

Request a password reset from the login screen, or ask an administrator to send one.

References

• Troubleshooting checklist: start here
• Set a username and password