> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/backoffice/backoffice/work-orders/work-orders-troubleshooting.md).

# Work Orders Troubleshooting

Find and fix common work order problems, including unexpected error statuses, mobile status changes, and view-only access.

## Work Orders Troubleshooting

Use this section when a work order does not behave as expected.

{% hint style="info" %}
**Start here first:** Update the app and re-sync it. See [Troubleshooting checklist: start here](/issues-and-troubleshooting/troubleshooting-checklist-start-here.md).
{% endhint %}

#### Pick your problem

* [A work order shows an error status even though it was processed](/backoffice/backoffice/work-orders/work-orders-troubleshooting/a-work-order-shows-an-error-status-even-though-it-was-processed.md)
* [Opening a work order on mobile keeps changing its status](/backoffice/backoffice/work-orders/work-orders-troubleshooting/opening-a-work-order-on-mobile-keeps-changing-its-status.md)
* [Troubleshoot missing hours on a work order](/backoffice/backoffice/work-orders/work-orders-troubleshooting/troubleshoot-missing-hours-on-a-work-order.md)
* [Let technicians view a work order without edit rights](/backoffice/backoffice/work-orders/work-orders-troubleshooting/let-technicians-view-a-work-order-without-edit-rights.md)

#### Related topics

* [Troubleshooting checklist: start here](/issues-and-troubleshooting/troubleshooting-checklist-start-here.md)
* [Work Orders](/backoffice/backoffice/work-orders.md)


---

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