A work order shows an error status even though it was processed

An error status on a processed work order is usually an attention flag. Check the Notes on the work order.

A work order shows an error status even though it was processed

Before you start, check Troubleshooting checklist: start here.

Introduction

A work order can show an error or warning status after processing.

An invoice may still be created successfully.

Detailed explanation

A status can flag an exceptional situation. It does not prevent processing or invoicing.

When a processed work order shows an error status:

• The invoice or export completed successfully.
• The status asks you to review a specific detail.
• The Notes usually explain that detail.

Read the Notes before reprocessing the work order.

Step-by-step guide

1

Confirm the work order was processed

Check that the invoice exists. Confirm any required export also completed.

2

Open the Notes

Open the work order. Read the Notes section for the flagged detail.

3

Act on the note

Follow the action in the note. The status remains informational once addressed.

FAQ

My work order says error, but the invoice exists.

The work order processed correctly. The error status flags a detail to review. Check the Notes.

Do I need to reprocess the work order?

No. Check the Notes first.

References

• Troubleshooting checklist: start here
• Work Orders