Opening a work order on mobile keeps changing its status

A past iOS update caused unexpected work order status changes. Update the app and re-sync to clear cached statuses.

Opening a work order on mobile keeps changing its status

This issue is resolved. Update the app and re-sync it. See Troubleshooting checklist: start here.

Introduction

Some users saw a work order status change after opening it.

For example, it could change to “Quote sent to customer.”

Detailed explanation

A past iOS update made unavailable statuses available on mobile. Opening a work order could apply one unintentionally.

This issue is fixed. Older devices can retain cached statuses.

• Update the app to the latest version.
• Re-sync the device to refresh its data.

Step-by-step guide

1

Update the app

Install the latest app version. See Troubleshooting checklist: start here.

2

Re-synchronise the device

Synchronise the app to retrieve current data and clear cached statuses.

3

Test a work order

Open a work order. Confirm its status no longer changes unexpectedly.

FAQ

Opening a work order changes its status by itself.

This was an older iOS issue. Update and re-sync the app.

Is my data damaged?

No. Updating and re-syncing shows the current status.

References

• Troubleshooting checklist: start here
• Synchronise the mobile app