Troubleshoot missing hours on a work order

Check hour type and PDF settings when hours do not appear.

When hours do not show on a work order, start with the hour type.

Most cases are caused by visibility or billable settings.

Check the hour type

Go to Settings → Items → Hour types.

Open the relevant hour type.

Check these settings:

• Set must match working time or travel time
• Visible on work order, quotation and invoice must be enabled
• Billable (€) controls whether the hours are included in totals

Check existing work orders

Hour type changes do not update existing work orders automatically.

Update existing hour lines manually.

Use the eye icon for visibility.

Use the euro icon for billable status.

Refresh the mobile app

After you change the setup:

1. Open Settings in the app.
2. Run Synchronization.
3. Fully close and reopen the app.

Frequently asked questions

The hours are visible, but totals stay at 0.00. Why?

Enable Billable (€) for the hour type or hour line.

The hour line looks visible, but it still does not appear on the PDF. Why?

Check the PDF layout settings.

PDF visibility is controlled there too.

Related topics

• Show totals on a work order
• Work Orders