Troubleshoot Cash

Review the log and fix common Cash connection, import, and export errors.

Use the log in the Cash settings to review imports, exports, and errors.

Each log entry shows when the sync ran and what happened.

1

Open the Cash settings

Go to Settings → Software integrations.

Open Cash.

2

Open the log

Review the log panel on the right side.

Then open the latest warning or error entry.

3

Read the full message

Use the full error details to find the exact cause.

Check which record or setting is involved.

4

Fix the cause and retry

After you correct the issue, run the relevant sync or export again.

Quick checks first

Check these points before you go deeper:

• the connection is still active
• the API user credentials are still correct
• the API user can access at least one administration
• the work order customer exists in OutSmart and Cash when needed
• the work order workstatus is reset to Naar Cash after an error

Common error messages

Relation on work order not found in Cash

The customer on the work order does not exist in Cash.

Turn on New relations or create the customer in Cash first.

Relation on work order not found

The work order has no valid customer in OutSmart.

Check the linked customer on the work order.

API user credentials not valid

The relation code, email address, or password is wrong.

Enter the correct credentials again.

Also check whether the API user still exists and is active in Cash.

No available administration found in Cash

The connected account cannot access an administration.

Check the Cash API user rights.

Relations filtered because they are not marked as customer

Cash found the relation, but it is not marked as klant.

Mark the relation as a customer in Cash.

Relations filtered because they are blocked

Cash found the relation, but it is blocked.

Unblock the relation in Cash.

Relations filtered because data is incomplete

Cash found the relation, but name, address, postal code, or city is missing.

Complete the missing fields in Cash.

Error retrieving articles from Cash

Cash returned an error while OutSmart was retrieving articles.

Check the full log details.

Also check whether the API user has read access to articles.

Work order being synced already

Another sync is still running.

Wait a moment and try again.

Frequently asked questions

Where do I find the sync log?

Open the Cash settings.

The log is visible on the right side.

Is “Niks te importeren” an error?

No.

It means the sync ran successfully, but there was no new data to process.

How do I reconnect the integration?

Click the disconnect button with the power icon in the log header.

Then enter the credentials again on the login screen.

The integration stopped after working before. What should I check?

Check the log first.

A changed or expired Cash API user password is a common cause.

A work order exported, but I cannot find the sales order in Cash. What should I do?

Check the log in OutSmart for the export result.

If the export succeeded, check the sales orders in the selected Cash administration.

If the log shows an error, fix it and try again.

Related topics

• Cash
• Set up Cash
• Configure Cash exports