Troubleshoot Moloni

Use the log to resolve common Moloni connection, import, and export errors.

Use the sync log to find and fix import or export errors.

Most issues come from missing customers, missing products, expired connections, or invalid export settings.

Where to check errors

Open the Moloni settings page and look at the log panel on the right.

If an entry shows an orange error icon, open it to view the full error message.

1

Open the integration settings

Go to Settings → Software integrations.

Open Moloni or Moloni Spain.

2

Check the log

Review the latest sync or export messages in the log panel.

3

Open the error details

Click the entry with the orange error icon.

Read the full message before making changes.

4

Fix the cause

Correct the missing customer, product, hour type, document set, or connection issue.

5

Retry the action

Click Sync or Export workorders to run the process again.

Quick checks

Before you retry, confirm these basics:

• the connection is still active
• the correct administration is selected
• customer, product, and hour type codes still match
• the selected document set still exists in Moloni
• the work order contains hours, materials, or both

Common error messages

Relation [number] not found in Moloni

The customer on the work order does not exist in Moloni.

Create the customer in Moloni, or import the customer first.

Make sure the customer number matches in both systems.

Hourtype [code] not found in Moloni

The hour type on the work order has no matching product in Moloni.

Make sure the hour type exists in Moloni as a product that uses the hour unit.

The code must match the code in OutSmart.

Document set [name] not found in Moloni

The selected document set no longer exists.

Choose a valid Serie or DocumentSet in the export settings and save the changes.

Product not registered correctly in Moloni

A material on the work order has no matching product in Moloni.

Make sure the product exists in Moloni and that the product code matches OutSmart.

No products/hours on the work order

The work order does not contain any exportable lines.

Add at least one material or one hour entry before exporting again.

Customer not found in Moloni

OutSmart cannot match the customer during export.

Check that the customer number in OutSmart is the same as in Moloni.

Something went wrong with [data type]

A general import error occurred.

Open the full error details in the log.

If the message stays unclear, contact OutSmart support.

FAQ

Where can I find the sync log?

The log appears on the right side of the Moloni settings page.

The log says No [data type] for import. Is that an error?

No.

It means the sync completed, but there was no new data to import.

My connection stopped working. How do I reconnect?

Disconnect the integration with the power icon.

Then connect again through the Moloni login page.

The integration worked before, but now it fails. What should I do?

Check the log first.

If the access token expired, disconnect and reconnect to refresh it.

A work order failed to export, but I do not see the cause. What should I do?

Open the full log entry.

The details usually show whether the issue is the customer, product, hour type, or document set.

Related topics

• Set up Moloni
• Configure Moloni imports
• Configure Moloni exports