Troubleshoot SnelStart Online

Review the log and fix common SnelStart Online sync errors.

Use the log in the SnelStart settings to review imports, exports, and errors.

Each log entry shows what happened and when it happened.

1

Open the SnelStart settings

Go to Settings → General → Software integrations.

Open SnelStart Online.

2

Review the log panel

Check the log panel on the right side of the page.

Look for warnings or failed sync entries.

3

Open the error details

Click a log entry with the orange error icon.

Use the full message to identify the exact cause.

4

Fix the source issue

Correct the customer, material, mapping, or connection setting.

Then save the changes if needed.

5

Retry the sync

Use Import (In) or Export (Out) to test again immediately.

Quick checks first

Check these points before you go deeper:

• the API key is still valid
• the SnelStart account behind the key has enough rights
• the customer exists in SnelStart or may be exported
• the relation name stays within the SnelStart length limit
• the material or hour type code exists in SnelStart
• you are not using a desktop-only feature in the web version

Common error messages

Customer not found in SnelStart Online

The customer on the work order does not exist in SnelStart.

Turn on Export relations or create the customer in SnelStart first.

Relation code not found in SnelStart

OutSmart exported a new customer, but no relation code came back.

Check whether the relation was created correctly in SnelStart.

Then try the export again.

Relation name exceeds maximum allowed size

SnelStart limits the relation name length to 50 characters.

Shorten the customer name in OutSmart or in SnelStart.

Error while fetching SnelStart material

A material on the work order could not be retrieved from SnelStart.

Check whether the material exists and whether the article code is correct.

Workorder is being synced already

Another sync is still processing the same work order.

Wait a moment.

Then retry the sync.

Something went wrong while synchronizing

This is a general sync error.

Open the full log details first.

If the message stays unclear, contact support with the exact log entry.

Price agreements or order line discounts are not working

These features require SnelStart 12.

The SnelStart Online web version does not support them.

Confirmation did not import automatically

SnelStart 12 only: besides Orders, SnelStart 12 also supports importing Confirmations as work orders.

Confirmations inherit the original Order creation date.

Because of that, the automatic synchronisation may not detect them.

If a Confirmation is missing in OutSmart, start a manual sync first.

Het ingelogde account... or another logged-in account error

The API key belongs to a SnelStart account without the required permissions.

Generate a new key with an account that has the correct rights.

Then reconnect the integration.

Frequently asked questions

Where do I find the sync log?

The log is on the right side of the SnelStart settings page.

It shows the time, message, and error details for each sync.

The log says Nothing to import or export. Is that an error?

No.

That message means the sync finished successfully, but there was no new data to process.

The connection stopped working. What should I do?

Check the log first.

A revoked or expired API key is a common cause.

Generate a new key in SnelStart, reconnect the integration, and test again.

The integration worked before. Why did it stop?

The API key may have changed or lost permission.

Generate a fresh key and reconnect the integration.

Then retry the sync.

Related topics

• SnelStart_Online
• Set up SnelStart Online
• Configure SnelStart Online exports