Troubleshoot VISMA eAccounting

Review the sync log and fix common VISMA eAccounting connection, import, and export errors.

Use the log in the VISMA eAccounting settings to review imports, exports, and errors.

Each log entry shows when the sync ran and what happened.

1

Open the VISMA eAccounting settings

Go to Settings → General → Software integrations.

Open VISMA eAccounting.

2

Review the log

Use the log panel on the right side of the settings page.

Check the newest entries first.

3

Open the error details

If an entry shows an orange error icon, open it.

Use the full message to find the exact cause.

4

Fix the cause

Compare the message with the common errors below.

Then update the missing data or setting.

5

Retry the sync

After you fix the issue, use Import or Export to try again.

You can also reconnect the integration if the problem is authentication.

Quick checks first

Check these points before you go deeper:

• the connection is still active
• the correct VISMA eAccounting company is connected
• required defaults are filled in for relation and material export
• the work order has billable lines when you export it
• the customer, hour type, and materials exist where needed

Common error messages

Relation has no external ID

The customer on the work order does not exist in VISMA eAccounting yet.

Turn on Export in the relations section if OutSmart should create missing customers automatically.

Error creating customer in eAccounting

OutSmart could not create the customer during export.

Check whether the customer has the required fields, such as name and address.

Then review the full error message for the exact cause.

Relation not found in OutSmart account

The work order points to a customer that does not exist in OutSmart.

Check whether the work order has the correct customer assigned.

Hour type not found in OutSmart

A work period uses an hour type that does not exist in OutSmart.

Import hour types from VISMA eAccounting first.

Or create the missing hour type in OutSmart.

No lines to invoice on work order

The work order has no materials or hours to export.

Add at least one material line or work period first.

Error exporting article to eAccounting

OutSmart could not create the material as an article in VISMA eAccounting.

Check the full error message.

Also check whether the default Unit and Sales category are filled in.

Order missing required fields

A sales order from VISMA eAccounting does not contain all data needed for import.

Open the full error message to see which field is missing.

Update the order in eAccounting.

Then import again.

Authentication invalid

The access token expired and could not refresh automatically.

Use the power icon in the log header to disconnect.

Then connect the integration again through the VISMA eAccounting login page.

Frequently asked questions

Where do I find the sync log?

The log is on the right side of the VISMA eAccounting settings page.

Open an entry with an orange icon to see the full error details.

The log says Nothing to import or export. Is that an error?

No.

It means the sync finished successfully.

There was just no new or changed data to process.

The integration worked before but stopped. What should I do?

Start with the log.

A common cause is an expired token that could not refresh.

Disconnect and connect again if needed.

My connection expired. How do I reconnect?

Use the power icon in the log header to disconnect the integration.

Then sign in again through the VISMA eAccounting login page.

A work order exported, but I cannot find it in eAccounting. What should I check?

For invoice export, check the invoice drafts in VISMA eAccounting.

For sales order export, check the sales order overview.

Also review the OutSmart log for a success message.

Related topics

• VISMA eAccounting
• Set up VISMA eAccounting
• Configure VISMA eAccounting exports