Troubleshoot WeFact

Review the log and fix common WeFact connection, import, and export errors.

Use the log in the WeFact settings to review imports, exports, and errors.

Each log entry shows when the sync ran and what happened.

1

Open the WeFact settings

Go to Settings → General → Software integrations.

Open WeFact.

2

Open the log

Review the log panel on the right side.

Then open the latest warning or error entry.

3

Read the full message

Click a log entry with the orange error icon.

Use the full error details to find the exact cause.

4

Fix the cause and retry

Correct the issue.

If the work order moved to Error status 99, set the work status back to 0, 1, 2, or 3.

Then click Export work orders again.

Quick checks first

Check these points before you go deeper:

• the connection is still active
• the security code is still valid
• the customer and product exist in WeFact when auto-create is off
• the work order contains valid materials or hours
• the selected export type matches where you look in WeFact

Common error messages

Hour type X on work order Y not found in WeFact

A used hour type does not exist in WeFact.

Import hour types from WeFact first.

Or make sure the hour type code matches a product in WeFact.

Hour type X on work order Y cannot have a duration of 0

A work period has a duration of zero.

Update the work period so the duration is greater than zero.

Quantity of material X on work order Y cannot be 0

A material line has a quantity of zero.

Update the quantity so it is greater than zero.

No materials/work periods found on work order X

The work order has no exportable materials or hours.

Add at least one material or work period before exporting.

Material X on work order Y not found in WeFact

The material does not match a product in WeFact.

Turn on New material if WeFact should create it automatically.

Error uploading attachment for work order X

The work order PDF could not be uploaded.

Check that the work order has a PDF.

Also check whether the WeFact account still has enough storage.

Turn off Export PDF as attachment if the PDF is not needed.

API key not valid

The stored security code was changed or revoked in WeFact.

Disconnect the integration.

Then enter the correct security code again.

Rate limit reached — sync incomplete

Too many requests were sent to the WeFact API in a short time.

The next sync retries automatically.

No action is needed unless the error keeps returning.

Relation X not found in WeFact

The customer on the work order does not exist in WeFact.

Turn on New relation if WeFact should create it automatically.

Frequently asked questions

Where do I find the sync log?

Open the WeFact settings.

The log is visible on the right side.

Is “Nothing to import” or “Nothing to export” an error?

No.

It means the sync ran successfully, but there was no new data to process.

My security code changed. How do I update it?

Use the power icon in the log panel header.

Then enter the new security code on the login screen.

The integration stopped working. What should I check first?

Start with the log.

A changed or revoked security code is a common cause.

A work order exported, but I cannot find it in WeFact. What should I do?

Check the log for a success message first.

If the export type is Invoice, look in WeFact invoices.

If the export type is Quotation, look in WeFact quotations.

Why are my product groups not updating?

Category placement from product groups only updates during a manual sync.

Run the import for Product groups manually.

Related topics

• WeFact
• Set up WeFact
• Configure WeFact exports
• Configure WeFact imports