Cancel a Power-Up trial

Cancel an active Power-Up trial immediately or at the end of the trial period.

In the OutSmart Marketplace, you can cancel an active Power-Up trial in two ways.

You can stop it immediately or let it continue until the end date without renewal.

Only users with Administrator rights can cancel trials.

First, sign in to your OutSmart account with Administrator rights.

Click the user profile icon in the top-right corner.

Choose Marketplace to open the OutSmart Marketplace.

Look for Power-Ups with the Trial label.

Add a screenshot here of the Marketplace overview with active trials.

Find the Power-Up you want to cancel.

Then click View.

Click Cancel Trial.

A prompt appears where you choose how to cancel.

Choose one of these options:

Confirm and Cancel end of Trial — you keep using the Power-Up until the end of the trial period. Renewal then stops.
Confirm and Cancel now — the Power-Up stops immediately. The related functionality is removed right away.

After confirmation, the account owner receives a cancellation confirmation email.

Frequently asked questions

What happens if I cancel too late?

If the 14 days have passed, the Power-Up has already been billed.

You can still cancel it, but the invoice must be paid.

The Power-Up stays active until the end of the billed period.

Who can cancel a trial?

Only users with Administrator rights.

Do I get a confirmation?

Yes. The account owner receives a confirmation email after cancellation.

Last updated 3 months ago

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