> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/marketplace/cancel-a-power-up-trial.md).

# Cancel a Power-Up trial

In the **OutSmart Marketplace**, you can cancel an active Power-Up trial in two ways.

You can stop it immediately or let it continue until the end date without renewal.

Only users with **Administrator rights** can cancel trials.

## Cancel a Power-Up trial

{% stepper %}
{% step %}

### Log in with Administrator rights

First, sign in to your OutSmart account with **Administrator rights**.
{% endstep %}

{% step %}

### Open your profile menu

Click the **user profile icon** in the top-right corner.
{% endstep %}

{% step %}

### Open the Marketplace

Choose **Marketplace** to open the OutSmart Marketplace.
{% endstep %}

{% step %}

### Review your active trials

Look for Power-Ups with the **Trial** label.

{% hint style="info" %}
Add a screenshot here of the Marketplace overview with active trials.
{% endhint %}
{% endstep %}

{% step %}

### Open the correct Power-Up

Find the Power-Up you want to cancel.

Then click **View**.
{% endstep %}

{% step %}

### Start the cancellation

Click **Cancel Trial**.

A prompt appears where you choose how to cancel.
{% endstep %}

{% step %}

### Choose your cancellation option

Choose one of these options:

* **Confirm and Cancel end of Trial** — you keep using the Power-Up until the end of the trial period. Renewal then stops.
* **Confirm and Cancel now** — the Power-Up stops immediately. The related functionality is removed right away.
  {% endstep %}
  {% endstepper %}

After confirmation, the account owner receives a cancellation confirmation email.

## Frequently asked questions

<details>

<summary>What happens if I cancel too late?</summary>

If the 14 days have passed, the Power-Up has already been billed.

You can still cancel it, but the invoice must be paid.

The Power-Up stays active until the end of the billed period.

</details>

<details>

<summary>Who can cancel a trial?</summary>

Only users with **Administrator rights**.

</details>

<details>

<summary>Do I get a confirmation?</summary>

Yes. The account owner receives a confirmation email after cancellation.

</details>

## Related topics

* [OutSmart Marketplace](/marketplace-packages-and-power-ups/marketplace.md)
* [Start a Power-Up trial](/marketplace-packages-and-power-ups/marketplace/start-a-power-up-trial.md)
* [Manage your Power-Ups](/marketplace-packages-and-power-ups/marketplace/manage-your-power-ups.md)
* [Power-Ups](/marketplace-packages-and-power-ups/power-ups.md)


---

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