Use SLA policies with contracts

Apply SLA policies to corrective contracts to manage response and resolution expectations.

Use SLA policies with corrective contracts.

They define response and resolution expectations for service work.

How SLA fits contracts

Corrective contracts use SLA policies instead of recurring schedules.

That makes them a fit for agreements based on service levels rather than planned visits.

What SLA policies support

They help you define:

• response timing
• resolution timing
• priority-based service expectations

Frequently asked questions

Can I use SLA policies on preventive contracts?

No.

Preventive contracts use schedule-based generation.

Can I change the SLA policy later?

Yes.

Check how that affects ongoing work and future setup.

What should I set up first?

Make sure your SLA and priority setup is ready first.

Related topics

• Understand contract types
• Create a contract
• Contract Management