> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/customer-portal/configure-default-work-order-description.md).

# Configure default work order description

The **Default work order description** section adds starting text to new requests.

Use it to guide customers toward the right information.

{% stepper %}
{% step %}

### Open the portal

Open the portal you want to edit.
{% endstep %}

{% step %}

### Open Default work order description

Select the section in the left menu.
{% endstep %}

{% step %}

### Enter the default text

Add the text that should prefill new requests.
{% endstep %}

{% step %}

### Decide whether it is required

Enable the required option if customers must provide a description.
{% endstep %}

{% step %}

### Save the settings

Click **Save**.
{% endstep %}
{% endstepper %}

### Good uses

* ask for site details
* ask for fault symptoms
* ask for preferred timing or access notes

### Frequently asked questions

<details>

<summary>Can customers change the default text?</summary>

Yes.

They can add to it or edit it.

</details>

<details>

<summary>What happens if the description is required?</summary>

The request cannot be submitted without it.

</details>

<details>

<summary>Does this affect existing work orders?</summary>

No.

It affects new portal requests only.

</details>

### Related topics

* [**Customer Portal**](/marketplace-packages-and-power-ups/power-ups/customer-portal.md)
* [**Create a work order in Customer Portal**](/marketplace-packages-and-power-ups/power-ups/customer-portal/create-a-work-order-in-customer-portal.md)
* [**Configure new request settings**](/marketplace-packages-and-power-ups/power-ups/customer-portal/configure-new-request-settings.md)


---

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