> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/customer-portal/configure-email-settings.md).

# Configure email settings

The **Email settings** section links templates to portal actions.

Without the right templates, some portal emails are not sent.

{% stepper %}
{% step %}

### Open the portal

Open the portal you want to edit.
{% endstep %}

{% step %}

### Open Email settings

Select **Email settings** in the left menu.
{% endstep %}

{% step %}

### Choose the invite template

Select the template for portal invitations.
{% endstep %}

{% step %}

### Choose the request templates

Select the customer and internal request templates.
{% endstep %}

{% step %}

### Choose the lost password template

Select the template for password reset emails.
{% endstep %}

{% step %}

### Save the settings

Click **Save**.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Create the email templates first before you link them here.
{% endhint %}

### Frequently asked questions

<details>

<summary>What happens if a template is missing?</summary>

That email is not sent.

</details>

<details>

<summary>Can I reuse one template?</summary>

Yes.

You can reuse the same template where it fits.

</details>

<details>

<summary>Where do I create portal email templates?</summary>

In **Settings → Email templates**.

</details>

### Related topics

* [**Customer Portal**](/marketplace-packages-and-power-ups/power-ups/customer-portal.md)
* [**Create Customer Portal email templates**](/marketplace-packages-and-power-ups/power-ups/customer-portal/create-customer-portal-email-templates.md)
* [**Automations for Customer Portal**](/marketplace-packages-and-power-ups/power-ups/unlimited-automations/automations-for-customer-portal.md)


---

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