Configure free fields per work type

Show the right custom fields for each work type in the portal request flow.

The Free fields per type of activity section controls which custom fields appear per work type.

Use it to collect only the information you need.

1

Open the portal

Open the portal you want to edit.

2

Open Free fields per type of activity

Select the section in the left menu.

3

Choose a work type

Select the work type you want to configure.

4

Select the free fields

Choose which custom fields should appear.

5

Save the settings

Click Save.

Good uses

• ask different details per service type
• keep the request form shorter
• make required input more relevant

Frequently asked questions

Do free fields need to exist first?

Yes.

Create them before you assign them here.

Can different work types use different free fields?

Yes.

That is the main purpose of this section.

Can a free field be required?

Yes.

That depends on how the field is configured.

Related topics

• Customer Portal
• Configure items per work type
• Create a work order in Customer Portal