> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/customer-portal/configure-new-request-settings.md).

# Configure new request settings

The **New request** section controls the request form in the portal.

Use it to define the button text and any required terms.

{% stepper %}
{% step %}

### Open the portal

Open the portal you want to edit.
{% endstep %}

{% step %}

### Open New request

Select **New request** in the left menu.
{% endstep %}

{% step %}

### Set the button text

Enter the text customers should see for the action button.
{% endstep %}

{% step %}

### Decide whether acceptance is required

Enable the acceptance option if customers must accept terms first.
{% endstep %}

{% step %}

### Add the explanatory text

Enter the terms or explanation shown before submission.
{% endstep %}

{% step %}

### Save the settings

Click **Save**.
{% endstep %}
{% endstepper %}

### Good uses

* add clear button text
* require acceptance for service terms
* explain what customers must provide

### Frequently asked questions

<details>

<summary>Can I require customers to accept terms?</summary>

Yes.

Enable the acceptance option in this section.

</details>

<details>

<summary>What happens if I leave the terms empty?</summary>

No extra explanation is shown there.

</details>

<details>

<summary>Can I change the button text?</summary>

Yes.

That text is fully configurable per portal.

</details>

### Related topics

* [**Customer Portal**](/marketplace-packages-and-power-ups/power-ups/customer-portal.md)
* [**Create a work order in Customer Portal**](/marketplace-packages-and-power-ups/power-ups/customer-portal/create-a-work-order-in-customer-portal.md)
* [**Create a Customer Portal**](/marketplace-packages-and-power-ups/power-ups/customer-portal/create-a-customer-portal.md)


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