> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/customer-portal/create-a-work-order-in-customer-portal.md).

# Create a work order in Customer Portal

Customers can create a new request directly in the portal.

The portal guides them through the required information.

{% stepper %}
{% step %}

### Sign in to the portal

The customer logs in to the portal.
{% endstep %}

{% step %}

### Start a new request

Use the new request action in the portal.
{% endstep %}

{% step %}

### Fill in the request details

Enter the required information and any extra explanation.
{% endstep %}

{% step %}

### Complete the checklist

Make sure all required parts are complete.
{% endstep %}

{% step %}

### Submit the request

Accept the required terms if needed.

Then create the request.
{% endstep %}

{% step %}

### Review it in OutSmart

Open the work order overview and review **Portal requests**.
{% endstep %}
{% endstepper %}

### Frequently asked questions

<details>

<summary>Where do portal requests appear in the BackOffice?</summary>

In the work order overview under **Portal requests**.

</details>

<details>

<summary>Can customers submit incomplete requests?</summary>

No.

Required fields must be completed first.

</details>

<details>

<summary>Do terms need to be accepted?</summary>

Only if you require that in the portal settings.

</details>

### Related topics

* [**Customer Portal**](/marketplace-packages-and-power-ups/power-ups/customer-portal.md)
* [**Configure new request settings**](/marketplace-packages-and-power-ups/power-ups/customer-portal/configure-new-request-settings.md)
* [**Use Customer Portal as a customer**](/marketplace-packages-and-power-ups/power-ups/customer-portal/use-customer-portal-as-a-customer.md)


---

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