> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/customer-portal/manage-portal-users.md).

# Manage portal users

Portal users are managed in the BackOffice.

Each portal user is linked to a customer context and portal setup.

{% stepper %}
{% step %}

### Open the customer

Open the customer you want to manage.
{% endstep %}

{% step %}

### Open Portal users

Go to the **Portal users** section.
{% endstep %}

{% step %}

### Add or open a user

Create a new user or open an existing one.
{% endstep %}

{% step %}

### Set the user details

Enter the email address, enabled state, and related portal setup.
{% endstep %}

{% step %}

### Save the change

Click **Save**.
{% endstep %}
{% endstepper %}

### You can manage

* access per user
* enabled or disabled state
* linked portal setup

### Frequently asked questions

<details>

<summary>Can one user access more than one portal?</summary>

Yes.

That depends on how the user is configured.

</details>

<details>

<summary>What happens if I disable a user?</summary>

The user can no longer sign in.

</details>

<details>

<summary>How does a user reset a password?</summary>

Through the portal password reset flow.

</details>

### Related topics

* [**Customer Portal**](/marketplace-packages-and-power-ups/power-ups/customer-portal.md)
* [**Use Customer Portal as a customer**](/marketplace-packages-and-power-ups/power-ups/customer-portal/use-customer-portal-as-a-customer.md)
* [**Configure user settings and permissions**](/marketplace-packages-and-power-ups/power-ups/customer-portal/configure-user-settings-and-permissions.md)


---

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