> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/customer-portal/use-customer-portal-as-a-customer.md).

# Use Customer Portal as a customer

Customers use the portal to submit requests and follow their status.

They can also review their own portal profile.

{% stepper %}
{% step %}

### Sign in to the portal

Open the portal and sign in with the portal account.
{% endstep %}

{% step %}

### Submit a request

Choose the right request flow and fill in the details.
{% endstep %}

{% step %}

### Follow request status

Open the request overview to track open and completed requests.
{% endstep %}

{% step %}

### Update profile details

Open the profile area and save any changes.
{% endstep %}
{% endstepper %}

### What customers usually do there

* create a request
* check request progress
* update profile details

### Frequently asked questions

<details>

<summary>Can customers reset their password?</summary>

Yes.

They can use the password reset flow.

</details>

<details>

<summary>Can customers see all requests?</summary>

That depends on the portal filters and settings.

</details>

<details>

<summary>Can customers update their own profile?</summary>

Yes.

They can update their profile in the portal.

</details>

### Related topics

* [**Customer Portal**](/marketplace-packages-and-power-ups/power-ups/customer-portal.md)
* [**Create a work order in Customer Portal**](/marketplace-packages-and-power-ups/power-ups/customer-portal/create-a-work-order-in-customer-portal.md)
* [**Manage portal users**](/marketplace-packages-and-power-ups/power-ups/customer-portal/manage-portal-users.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/customer-portal/use-customer-portal-as-a-customer.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.