> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/customer-portal/what-is-customer-portal.md).

# What is Customer Portal?

Customer Portal gives customers a self-service environment in OutSmart.

Customers can log in, submit requests, and follow shared information.

### What Customer Portal helps you do

* let customers create work order requests themselves
* show orders, invoices, objects, and documents
* reduce manual intake by phone or email

### When to use it

Use Customer Portal when customers submit frequent requests.

It also helps when customers need a clear status overview.

### What customers can do

Depending on your settings, customers can:

* create a new request
* view work orders and invoices
* open objects and documents

### Frequently asked questions

<details>

<summary>Is Customer Portal a separate login?</summary>

Yes.

Portal users log in to the portal, not the BackOffice.

</details>

<details>

<summary>Can I decide what customers see?</summary>

Yes.

You control visibility through the portal settings.

</details>

<details>

<summary>Can customers submit new requests themselves?</summary>

Yes.

That is one of the main uses of Customer Portal.

</details>

### Related topics

* [**Customer Portal**](/marketplace-packages-and-power-ups/power-ups/customer-portal.md)
* [**Power-Ups**](/marketplace-packages-and-power-ups/power-ups.md)
* [**OutSmart packages**](/marketplace-packages-and-power-ups/marketplace/outsmart-packages.md)


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