> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat.md).

# Customer Satisfaction Survey (CSAT)

With **Customer Satisfaction Survey (CSAT)**, you collect feedback after a completed work order.

CSAT stands for **Customer Satisfaction Survey**.

{% hint style="info" %}
You activate CSAT through the **License Manager**.

Power-Ups are available from **Boost**.
{% endhint %}

{% hint style="warning" %}
You can set up only **one** survey per OutSmart environment.

CSAT supports only a **5-star rating**.

Open questions are not available.
{% endhint %}

{% hint style="success" %}
**Admin quick summary**

Use CSAT to send one standard survey after completed work orders.

You need **License Manager** access to activate it.

Set up the survey, link the email template, and review results in **Settings**.
{% endhint %}

### In this guide

* [Introduction to CSAT](/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat/introduction-to-csat.md)
* [Activate CSAT through the License Manager](/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat/activate-csat-through-the-license-manager.md)
* [Configure the survey](/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat/configure-the-survey.md)
* [Set up the email template](/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat/set-up-the-email-template.md)
* [View completed surveys](/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat/view-completed-surveys.md)
* [CSAT FAQ](/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat/csat-faq.md)

### What you do with CSAT

* Activate it through the **License Manager**.
* Configure one survey with fixed fields and questions.
* Send invitations with a delayed email template.
* Review completed surveys in **Settings**.

### Related articles

* [OutSmart packages](/marketplace-packages-and-power-ups/marketplace/outsmart-packages.md)
* [Power-Ups](/marketplace-packages-and-power-ups/power-ups.md)


---

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