Set up the content and appearance of your CSAT survey.
After activation, configure the CSAT survey in Settings.
Here, you set the survey text, language, and questions.
Place each question on a separate line.
CSAT supports only a 5-star rating.
Open questions are not available.
Click Settings in the lower-left corner.
Search for Customer Satisfaction Survey and open the setting.
Click Configure in the top-right corner.
Fill in these fields:
Enabled
URL name
Page Title
Language
Survey Questions
Welcome message
Closing text
Thank you message
At the bottom, you can optionally add a logo.
Enter each question on a separate line under Survey Questions.
Click Save in the top-right corner.
No. You can set up only one survey per environment.
No. CSAT supports only a 5-star rating.
Yes. You can add a logo at the bottom of the configurator.
Customer Satisfaction Survey (CSAT)
Activate CSAT through the License Manager
Power-Ups
Last updated 3 months ago
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