> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat/configure-the-survey.md).

# Configure the survey

After activation, configure the CSAT survey in **Settings**.

Here, you set the survey text, language, and questions.

{% hint style="warning" %}
Place each question on a separate line.

CSAT supports only a **5-star rating**.

Open questions are not available.
{% endhint %}

{% stepper %}
{% step %}

### Open Settings

Click **Settings** in the lower-left corner.
{% endstep %}

{% step %}

### Find Customer Satisfaction Survey

Search for **Customer Satisfaction Survey** and open the setting.
{% endstep %}

{% step %}

### Open the configurator

Click **Configure** in the top-right corner.
{% endstep %}

{% step %}

### Set up the survey

Fill in these fields:

* **Enabled**
* **URL name**
* **Page Title**
* **Language**
* **Survey Questions**
* **Welcome message**
* **Closing text**
* **Thank you message**

At the bottom, you can optionally add a **logo**.
{% endstep %}

{% step %}

### Add your questions

Enter each question on a separate line under **Survey Questions**.
{% endstep %}

{% step %}

### Save

Click **Save** in the top-right corner.
{% endstep %}
{% endstepper %}

### Frequently asked questions

<details>

<summary>Can I set up more than one survey?</summary>

No. You can set up only **one** survey per environment.

</details>

<details>

<summary>Can I add open questions?</summary>

No. CSAT supports only a **5-star rating**.

</details>

<details>

<summary>Can I add a logo?</summary>

Yes. You can add a **logo** at the bottom of the configurator.

</details>

### Related articles

* [Customer Satisfaction Survey (CSAT)](/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat.md)
* [Activate CSAT through the License Manager](/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat/activate-csat-through-the-license-manager.md)
* [Power-Ups](/marketplace-packages-and-power-ups/power-ups.md)


---

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