CSAT FAQ

Quick answers about activating, setting up, sending, and reviewing CSAT.

Here are the main questions about CSAT in OutSmart.

Frequently asked questions

What is CSAT?

CSAT stands for Customer Satisfaction Survey.

It is the Power-Up for customer satisfaction surveys in OutSmart.

How do I activate CSAT?

Through the License Manager in the BackOffice.

Can I set up multiple surveys?

No. You can set up only one survey per environment.

Can I add open questions?

No. CSAT supports only a 5-star rating.

When is the survey sent?

After a completed work order.

The send time follows the delay set in the email template.

Where do I find completed surveys?

Under Settings → Customer Satisfaction Survey.

Can I add a logo?

Yes. You can add a logo at the bottom of the configurator.

Related articles

• Customer Satisfaction Survey (CSAT)
• Configure the survey
• Set up the email template