Introduction to CSAT

Understand what CSAT does, how it works, and which limits apply.

CSAT is the customer satisfaction survey Power-Up in OutSmart.

You use CSAT to send a survey automatically after a completed work order.

How CSAT works

• Activate the Power-Up through the License Manager.
• Send the survey through a separate email template.
• Set your own delay after a completed work order.
• Customers rate the survey with a 5-star rating.
• Completed surveys appear in the CSAT overview under Settings.

You can set up only one survey per environment.

Open questions are not available.

Frequently asked questions

What is CSAT?

CSAT stands for Customer Satisfaction Survey.

It is the OutSmart Power-Up for customer satisfaction surveys.

Can I set up multiple surveys?

No. You can set up only one survey per environment.

Can I add open questions?

No. CSAT supports only a 5-star rating.

Related articles

• Customer Satisfaction Survey (CSAT)
• OutSmart packages
• Power-Ups