> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat/introduction-to-csat.md).

# Introduction to CSAT

**CSAT** is the customer satisfaction survey Power-Up in OutSmart.

You use CSAT to send a survey automatically after a completed work order.

### How CSAT works

* Activate the Power-Up through the **License Manager**.
* Send the survey through a separate email template.
* Set your own delay after a completed work order.
* Customers rate the survey with a **5-star rating**.
* Completed surveys appear in the CSAT overview under **Settings**.

{% hint style="warning" %}
You can set up only **one** survey per environment.

Open questions are not available.
{% endhint %}

### Frequently asked questions

<details>

<summary>What is CSAT?</summary>

CSAT stands for **Customer Satisfaction Survey**.

It is the OutSmart Power-Up for customer satisfaction surveys.

</details>

<details>

<summary>Can I set up multiple surveys?</summary>

No. You can set up only **one** survey per environment.

</details>

<details>

<summary>Can I add open questions?</summary>

No. CSAT supports only a **5-star rating**.

</details>

### Related articles

* [Customer Satisfaction Survey (CSAT)](/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat.md)
* [OutSmart packages](/marketplace-packages-and-power-ups/marketplace/outsmart-packages.md)
* [Power-Ups](/marketplace-packages-and-power-ups/power-ups.md)


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