> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat/set-up-the-email-template.md).

# Set up the email template

The CSAT survey is sent through a separate email template.

Use **Time to send automatic message after completed work order** to set the delay.

{% stepper %}
{% step %}

### Open Settings

Click **Settings** in the lower-left corner.
{% endstep %}

{% step %}

### Open Email templates

Search for **Email templates** and open the setting.
{% endstep %}

{% step %}

### Open the survey template

Open the section for the CSAT invitation.
{% endstep %}

{% step %}

### Add a template

Click **Add**.
{% endstep %}

{% step %}

### Fill in the template

Fill in at least these fields:

* **Subject**
* **Sender**
* **Content**
* **Time to send automatic message after completed work order**
  {% endstep %}

{% step %}

### Save

Click **Save**.
{% endstep %}
{% endstepper %}

### Frequently asked questions

<details>

<summary>When is the survey sent?</summary>

After a completed work order.

The send time follows the delay set in the email template.

</details>

<details>

<summary>Which field controls the delay?</summary>

**Time to send automatic message after completed work order**.

</details>

<details>

<summary>What happens without an email template?</summary>

The survey is not sent.

</details>

### Related articles

* [Customer Satisfaction Survey (CSAT)](/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat.md)
* [Configure the survey](/marketplace-packages-and-power-ups/power-ups/customer-satisfaction-survey-csat/configure-the-survey.md)
* [Power-Ups](/marketplace-packages-and-power-ups/power-ups.md)


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