> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/mail-to-workorder.md).

# Mail to WorkOrder

Turn incoming emails into work orders with rules, parsing, and matching in OutSmart.

**Mail to WorkOrder** helps you convert incoming emails into work orders automatically.

Use this section to understand the feature, activate it, configure matching rules, and monitor the results.

{% hint style="info" %}
Mail to WorkOrder is a **Power-Up**. Power-Ups are available from **Boost** onward. Availability can also depend on your license and configuration.
{% endhint %}

### In this guide

* [**Introduction to Mail to WorkOrder**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/introduction-to-mail-to-workorder.md)
* [**Activate Mail to WorkOrder**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/activate-mail-to-workorder.md)
* [**Set up Conversations mode**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-conversations-mode.md)
* [**Set up WorkOrder Drop mode**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-workorder-drop-mode.md)
* [**Create and manage mail configurations**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/create-and-manage-mail-configurations.md)
* [**Understand matching rules and sender types**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/understand-matching-rules-and-sender-types.md)
* [**Configure forced values and parameters**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/configure-forced-values-and-parameters.md)
* [**Parse email content with regex and advanced options**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/parse-email-content-with-regex-and-advanced-options.md)
* [**View logs and monitor limits**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/view-logs-and-monitor-limits.md)

### What you do with Mail to WorkOrder

* convert emails into work orders automatically
* match emails to the right customer or object
* fill work order fields with fixed or dynamic values
* parse email content and attachments
* monitor logs and inbound limits

### Recommended order

1. Start with [**Introduction to Mail to WorkOrder**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/introduction-to-mail-to-workorder.md).
2. Then [**activate Mail to WorkOrder**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/activate-mail-to-workorder.md).
3. Next set up [**Conversations mode**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-conversations-mode.md) or [**WorkOrder Drop mode**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-workorder-drop-mode.md).
4. Then create the right [**mail configurations**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/create-and-manage-mail-configurations.md) and [**matching rules**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/understand-matching-rules-and-sender-types.md).
5. Finish with [**forced values**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/configure-forced-values-and-parameters.md), [**regex parsing**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/parse-email-content-with-regex-and-advanced-options.md), and [**logs**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/view-logs-and-monitor-limits.md).

### Related topics

* [**OutSmart packages**](/marketplace-packages-and-power-ups/marketplace/outsmart-packages.md)
* [**Power-Ups**](/marketplace-packages-and-power-ups/power-ups.md)
* [**OutSmart Marketplace**](/marketplace-packages-and-power-ups/marketplace.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/mail-to-workorder.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.