> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/mail-to-workorder.md).

# Mail to WorkOrder

**Mail to WorkOrder** helps you convert incoming emails into work orders automatically.

Use this section to understand the feature, activate it, configure matching rules, and monitor the results.

{% hint style="info" %}
Mail to WorkOrder is a **Power-Up**. Power-Ups are available from **Boost** onward. Availability can also depend on your license and configuration.
{% endhint %}

### In this guide

* [**Introduction to Mail to WorkOrder**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/introduction-to-mail-to-workorder.md)
* [**Activate Mail to WorkOrder**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/activate-mail-to-workorder.md)
* [**Set up Conversations mode**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-conversations-mode.md)
* [**Set up WorkOrder Drop mode**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-workorder-drop-mode.md)
* [**Create and manage mail configurations**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/create-and-manage-mail-configurations.md)
* [**Understand matching rules and sender types**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/understand-matching-rules-and-sender-types.md)
* [**Configure forced values and parameters**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/configure-forced-values-and-parameters.md)
* [**Parse email content with regex and advanced options**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/parse-email-content-with-regex-and-advanced-options.md)
* [**View logs and monitor limits**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/view-logs-and-monitor-limits.md)

### What you do with Mail to WorkOrder

* convert emails into work orders automatically
* match emails to the right customer or object
* fill work order fields with fixed or dynamic values
* parse email content and attachments
* monitor logs and inbound limits

### Recommended order

1. Start with [**Introduction to Mail to WorkOrder**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/introduction-to-mail-to-workorder.md).
2. Then [**activate Mail to WorkOrder**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/activate-mail-to-workorder.md).
3. Next set up [**Conversations mode**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-conversations-mode.md) or [**WorkOrder Drop mode**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-workorder-drop-mode.md).
4. Then create the right [**mail configurations**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/create-and-manage-mail-configurations.md) and [**matching rules**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/understand-matching-rules-and-sender-types.md).
5. Finish with [**forced values**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/configure-forced-values-and-parameters.md), [**regex parsing**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/parse-email-content-with-regex-and-advanced-options.md), and [**logs**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/view-logs-and-monitor-limits.md).

### Related topics

* [**OutSmart packages**](/marketplace-packages-and-power-ups/marketplace/outsmart-packages.md)
* [**Power-Ups**](/marketplace-packages-and-power-ups/power-ups.md)
* [**OutSmart Marketplace**](/marketplace-packages-and-power-ups/marketplace.md)


---

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