> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/activate-mail-to-workorder.md).

# Activate Mail to WorkOrder

You activate **Mail to WorkOrder** before you can create mail rules.

After activation, the configuration becomes available in the BackOffice.

### How activation works

Mail to WorkOrder is controlled through a feature setting.

After activation, you can open the Mail to WorkOrder settings and create processing rules.

### Activate the feature

{% stepper %}
{% step %}

### Open Feature Settings

Go to **Settings** → **Feature Settings**.
{% endstep %}

{% step %}

### Find Mail to WorkOrder

Search for **Mail to WorkOrder**.

Depending on your environment, the label can differ slightly.
{% endstep %}

{% step %}

### Enable the feature

Enable the setting for Mail to WorkOrder.
{% endstep %}

{% step %}

### Save

Save the changes.
{% endstep %}

{% step %}

### Open Mail to WorkOrder

Go to **Automations** → **Mail to WorkOrder**.

The configuration page is now available.
{% endstep %}
{% endstepper %}

### Important to know

Only users with the right permissions can activate features.

If the setting is not visible, check your rights and license.

### Frequently asked questions

<details>

<summary>Who can activate Mail to WorkOrder?</summary>

Usually an administrator.

</details>

<details>

<summary>When does activation take effect?</summary>

Right after you save the feature setting.

</details>

<details>

<summary>Why do I not see Mail to WorkOrder in the menu?</summary>

Check the feature setting, your permissions, and your license.

</details>

### Related topics

* [**Introduction to Mail to WorkOrder**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/introduction-to-mail-to-workorder.md)
* [**Set up Conversations mode**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-conversations-mode.md)
* [**Mail to WorkOrder**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder.md)


---

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