Activate Mail to WorkOrder

Enable Mail to WorkOrder so the configuration becomes available in the BackOffice.

You activate Mail to WorkOrder before you can create mail rules.

After activation, the configuration becomes available in the BackOffice.

How activation works

Mail to WorkOrder is controlled through a feature setting.

After activation, you can open the Mail to WorkOrder settings and create processing rules.

Activate the feature

1

Open Feature Settings

Go to Settings → Feature Settings.

2

Find Mail to WorkOrder

Search for Mail to WorkOrder.

Depending on your environment, the label can differ slightly.

3

Enable the feature

Enable the setting for Mail to WorkOrder.

4

Save

Save the changes.

5

Open Mail to WorkOrder

Go to Automations → Mail to WorkOrder.

The configuration page is now available.

Important to know

Only users with the right permissions can activate features.

If the setting is not visible, check your rights and license.

Frequently asked questions

Who can activate Mail to WorkOrder?

Usually an administrator.

When does activation take effect?

Right after you save the feature setting.

Why do I not see Mail to WorkOrder in the menu?

Check the feature setting, your permissions, and your license.

Related topics

• Introduction to Mail to WorkOrder
• Set up Conversations mode
• Mail to WorkOrder