Configure forced values and parameters

Set fixed or dynamic field values on work orders created from email.

Forced values let you fill work order fields automatically when an email creates a work order.

You can use fixed text or dynamic parameters from the email.

What you can set

You can use forced values for common work order fields such as:

• status and work type
• priority and SLA
• work descriptions and references
• relation details and invoice details
• object fields and free fields

Dynamic parameters

Parameters insert values from the email into the work order.

Common examples are:

• {subject}
• {sender_address}
• {email_display_name}
• {mail_content}
• {time_mail_process}
• {date_mail_process_dmy}
• {date_mail_process_ymd}
• {obj_code}

Add forced values

1

Open a configuration

Open the mail configuration you want to edit.

2

Open Forced values

Go to the Forced values section or tab.

3

Add a field

Choose the field you want to populate.

4

Enter the value

Add fixed text, a parameter, or a combination of both.

5

Save and test

Save the configuration and test the result with a sample email.

Good examples

• set the work description to {subject}
• store the sender address in a remark field
• combine static text and dynamic values in one reference

Frequently asked questions

Can I use multiple parameters in one value?

Yes.

You can combine parameters with static text.

What if a parameter is empty?

That part is inserted as an empty value.

Do forced values work with custom fields?

Yes, if those fields are available in the configuration.

Related topics

• Create and manage mail configurations
• Parse email content with regex and advanced options
• Understand matching rules and sender types