> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/introduction-to-mail-to-workorder.md).
# Introduction to Mail to WorkOrder
**Mail to WorkOrder** converts incoming emails into work orders in OutSmart.
You use it to process service requests faster and reduce manual entry.
### What Mail to WorkOrder helps you do
* turn incoming emails into work orders automatically
* match emails to relations, addresses, or objects
* fill standard work order fields automatically
* extract data from the message content
* keep an audit trail through logs
### How it works
Mail to WorkOrder processes incoming email against one or more **mail configurations**.
Each configuration defines how an email is matched and how the work order is created.
A configuration can include:
* a sender or subject match rule
* customer matching rules
* forced values for work order fields
* regex rules for extracting data from the message
### Processing modes
Mail to WorkOrder supports two main ways to process email:
* **Conversations mode** for automatic inbound email processing
* **WorkOrder Drop** for manually dropping `.eml` files into the BackOffice
### When to use it
Use Mail to WorkOrder when:
* customers send requests by email
* you want faster intake for work orders
* you work with recurring email patterns
* you want to reduce manual copying from email into OutSmart
### Frequently asked questions
Can one email create a work order automatically?
Yes.
That is the core use of Mail to WorkOrder.
Do I need a separate workflow for every sender?
No.
You can create multiple configurations and reuse the same setup logic where needed.
Can I still process emails manually?
Yes.
You can use WorkOrder Drop for manual testing or manual intake.
### Related topics
* [**Activate Mail to WorkOrder**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/activate-mail-to-workorder.md)
* [**Set up Conversations mode**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-conversations-mode.md)
* [**Create and manage mail configurations**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/create-and-manage-mail-configurations.md)
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