> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-conversations-mode.md).

# Set up Conversations mode

**Conversations mode** processes incoming emails automatically.

You get a dedicated inbound email address for Mail to WorkOrder.

### What Conversations mode does

When an email is sent to the inbound address, OutSmart checks the active mail configurations.

If a configuration matches, OutSmart creates a work order with the configured logic.

### Configure Conversations mode

{% stepper %}
{% step %}

### Open Mail to WorkOrder

Go to **Automations** → **Mail to WorkOrder**.
{% endstep %}

{% step %}

### Enable Conversations mode

Enable **Conversations** on the configuration page.
{% endstep %}

{% step %}

### Copy the inbound address

Copy the generated inbound email address.

Use this address for service request emails.
{% endstep %}

{% step %}

### Share or route the address

Share the address with customers or forward incoming mail to it.
{% endstep %}

{% step %}

### Monitor usage

Check the inbound usage counter on the same page.
{% endstep %}
{% endstepper %}

### Daily inbound limit

Conversations mode uses a daily inbound limit.

When the limit is reached, new emails are not processed until the counter resets.

If you need more capacity, contact support.

### Frequently asked questions

<details>

<summary>Can I change the inbound address?</summary>

The inbound address is generated for your environment.

If you need a different setup, contact support.

</details>

<details>

<summary>What happens when the daily limit is reached?</summary>

Additional emails are not processed until the next reset.

</details>

<details>

<summary>Can I disable Conversations mode temporarily?</summary>

Yes.

Disable the setting on the Mail to WorkOrder page.

</details>

### Related topics

* [**Activate Mail to WorkOrder**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/activate-mail-to-workorder.md)
* [**Set up WorkOrder Drop mode**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-workorder-drop-mode.md)
* [**View logs and monitor limits**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/view-logs-and-monitor-limits.md)


---

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