Set up Conversations mode

Configure the inbound email address and monitor daily email processing.

Conversations mode processes incoming emails automatically.

You get a dedicated inbound email address for Mail to WorkOrder.

When an email is sent to the inbound address, OutSmart checks the active mail configurations.

If a configuration matches, OutSmart creates a work order with the configured logic.

Go to Automations → Mail to WorkOrder.

Enable Conversations on the configuration page.

Copy the generated inbound email address.

Use this address for service request emails.

Share the address with customers or forward incoming mail to it.

Check the inbound usage counter on the same page.

Conversations mode uses a daily inbound limit.

When the limit is reached, new emails are not processed until the counter resets.

If you need more capacity, contact support.

Can I change the inbound address?

The inbound address is generated for your environment.

If you need a different setup, contact support.

What happens when the daily limit is reached?

Additional emails are not processed until the next reset.

Can I disable Conversations mode temporarily?

Yes.

Disable the setting on the Mail to WorkOrder page.

Last updated 3 months ago

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