Set up WorkOrder Drop mode

Use manual email drop files to test or process Mail to WorkOrder rules.

WorkOrder Drop lets you process email files manually.

This is useful for testing configurations or converting specific emails yourself.

What WorkOrder Drop does

You upload or drop an email file in .eml format.

OutSmart processes that file against the same active mail configurations used in Conversations mode.

Configure WorkOrder Drop

1

Open Mail to WorkOrder

Go to Automations → Mail to WorkOrder.

2

Enable WorkOrder Drop

Enable WorkOrder Drop on the configuration page.

3

Drop an email file

Drag a .eml file into the drop zone.

4

Review the result

Check whether the email matched a configuration and created a work order.

When to use it

Use WorkOrder Drop when:

• you want to test a new rule safely
• you want to troubleshoot a failing email
• you receive email exports from another system

Frequently asked questions

Which file type does WorkOrder Drop support?

Use .eml email files.

Can I use WorkOrder Drop and Conversations mode together?

Yes.

They can use the same configurations.

What if the file matches no configuration?

No work order is created.

Check the logs and the matching rules.

Related topics

• Set up Conversations mode
• Create and manage mail configurations
• View logs and monitor limits