> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-workorder-drop-mode.md).

# Set up WorkOrder Drop mode

**WorkOrder Drop** lets you process email files manually.

This is useful for testing configurations or converting specific emails yourself.

### What WorkOrder Drop does

You upload or drop an email file in `.eml` format.

OutSmart processes that file against the same active mail configurations used in Conversations mode.

### Configure WorkOrder Drop

{% stepper %}
{% step %}

### Open Mail to WorkOrder

Go to **Automations** → **Mail to WorkOrder**.
{% endstep %}

{% step %}

### Enable WorkOrder Drop

Enable **WorkOrder Drop** on the configuration page.
{% endstep %}

{% step %}

### Drop an email file

Drag a `.eml` file into the drop zone.
{% endstep %}

{% step %}

### Review the result

Check whether the email matched a configuration and created a work order.
{% endstep %}
{% endstepper %}

### When to use it

Use WorkOrder Drop when:

* you want to test a new rule safely
* you want to troubleshoot a failing email
* you receive email exports from another system

### Frequently asked questions

<details>

<summary>Which file type does WorkOrder Drop support?</summary>

Use `.eml` email files.

</details>

<details>

<summary>Can I use WorkOrder Drop and Conversations mode together?</summary>

Yes.

They can use the same configurations.

</details>

<details>

<summary>What if the file matches no configuration?</summary>

No work order is created.

Check the logs and the matching rules.

</details>

### Related topics

* [**Set up Conversations mode**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/set-up-conversations-mode.md)
* [**Create and manage mail configurations**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/create-and-manage-mail-configurations.md)
* [**View logs and monitor limits**](/marketplace-packages-and-power-ups/power-ups/mail-to-workorder/view-logs-and-monitor-limits.md)


---

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