View logs and monitor limits

Review processed emails, troubleshoot outcomes, and keep track of inbound usage.

Mail to WorkOrder logs processed emails so you can check what happened and why.

This helps you troubleshoot matching problems and monitor how much inbound capacity you use.

What you can review in the logs

Depending on the processing result, the logs can show:

• the processing outcome
• the rule that handled the email
• the created work order number
• the processed content or message details
• the processing time

Open the logs

1

Open Mail to WorkOrder

Go to Automations → Mail to WorkOrder.

2

Open the logs

Open the logs or conversation history from the Mail to WorkOrder page.

3

Filter the results

Filter by date, outcome, or configuration where available.

4

Review the details

Open a log entry and review the outcome and linked work order.

Daily inbound monitoring

The Mail to WorkOrder page also shows the inbound usage counter for Conversations mode.

This tells you how many emails were processed against the daily limit.

When the limit is reached, new emails wait for the next reset period.

Frequently asked questions

Why was no work order created?

Check the matching rule, customer matching, and processing outcome in the logs.

What does a customer not found outcome mean?

The email matched a configuration, but Mail to WorkOrder could not link or create the needed relation.

Can I increase the daily limit?

If you need more volume, contact support.

Related topics

• Set up Conversations mode
• Set up WorkOrder Drop mode
• Create and manage mail configurations