Review payment status and logs
Check payment status on the invoice, review integration logs, and resolve common Mollie issues.
Use the invoice and integration logs together when you review Mollie activity.
Troubleshooting quick checks
Check these first:
confirm that Mollie is enabled and connected
open the invoice and review the payment section
check Integration Logs for recent errors or status updates
Then match the issue:
no payment link — create the payment manually from the invoice
payment not updated — first check the payment in Mollie and the logs
payment method missing — review the enabled methods in Mollie
failed or expired payment — create a new payment link and resend it
Review payment status on the invoice
Open the invoice and review the payment section.
There you can see:
the current payment status
the completed date when payment is finished
a status label for quick visual review
Common statuses include:
open
paid
expired
failed or canceled
The exact set of statuses can differ by payment method and payment flow.
Review integration logs
Open Settings → Settings → Software integrations.
Then open Mollie and go to Integration Logs.
There you can review recent integration activity.
Use the logs to:
confirm that a payment was created
review failed actions or connection errors
check recent status updates
Log entries can show timestamps, status messages, and error details when available.
Troubleshoot common issues
Payment link is missing
Check whether Mollie is enabled and connected.
Then confirm the invoice is in the right state for payment.
If needed, create the payment manually from the invoice.
Payment is completed but not updated
First check the payment in Mollie.
Then review the invoice payment section in OutSmart.
Also check the Integration Logs for recent status activity.
Some payment methods need more time before the final result is reported.
A payment method does not appear
Payment methods are controlled in Mollie.
Check whether the method is enabled, supported for your account, and available for the customer context.
A payment failed or expired
Ask the customer to try again if that flow is still available.
Otherwise create a new payment link and resend it.
Best practices
start in test mode
monitor the first live payments closely
use OutSmart for invoice follow-up
use Mollie for transaction and payout detail
Continue
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