> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/marketplace-packages-and-power-ups/power-ups/peppol/peppol-faq.md).

# Peppol FAQ

Here you can find short answers to the most common questions about Peppol in OutSmart.

### What do I need to use Peppol?

You need:

* an active **Peppol** Power-Up
* fully completed and validated **company details**
* customers with a valid **Peppol address**

### Does OutSmart create my Peppol account?

Yes.

OutSmart creates your Peppol account during Power-Up registration.

### Does my customer also need to use Peppol?

Yes.

Your customer must also be reachable through Peppol to receive e-invoices.

### Which fields do I need to set for a customer?

After activation, you get these fields on the relation:

* **Delivery method**
* **Peppol address type**
* **Peppol address**

### Can OutSmart fill in the Peppol address automatically?

Yes, through the **Smart Resolver**.

This works best when the relation is fully completed, including the **Chamber of Commerce number**.

### What do I do if a customer is not found?

Ask your customer for the correct Peppol address code.

Enter it manually and validate the address afterward.

Possible causes include:

* incomplete relation details
* an incorrect company number
* no active Peppol account for your customer

### When is an invoice sent through Peppol?

If the relation has **Peppol** as the delivery method, that choice is already filled in when you send the invoice.

You can then send the invoice through Peppol.

### Where do I check the status of an e-invoice?

In the **invoice log**.

There you can see whether the invoice was sent and what the general status is on the Peppol network.

{% hint style="info" %}
A status update can take a few minutes.
{% endhint %}

### How do I see how many Peppol invoices I have sent?

In the **License Manager**.

There you can track how many e-invoices you have already sent.

### How do the bundles work?

At purchase, you choose how many bundles you need per month.

One bundle contains **50 invoices per month**.

### Can I link multiple IBAN numbers to Peppol?

No.

At the moment, the Peppol Power-Up works with one **IBAN** number.

### Related topics

* [**What is Peppol?**](/marketplace-packages-and-power-ups/power-ups/peppol/what-is-peppol.md)
* [**Activate and register Peppol**](/marketplace-packages-and-power-ups/power-ups/peppol/activate-and-register-peppol.md)
* [**Set up customers for Peppol**](/marketplace-packages-and-power-ups/power-ups/peppol/set-up-customers-for-peppol.md)
* [**Send invoices via Peppol**](/marketplace-packages-and-power-ups/power-ups/peppol/send-invoices-via-peppol.md)


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