Peppol FAQ
Quick answers about activation, customer setup, sending, and limitations of Peppol in OutSmart.
Here you can find short answers to the most common questions about Peppol in OutSmart.
What do I need to use Peppol?
You need:
an active Peppol Power-Up
fully completed and validated company details
customers with a valid Peppol address
Does OutSmart create my Peppol account?
Yes.
OutSmart creates your Peppol account during Power-Up registration.
Does my customer also need to use Peppol?
Yes.
Your customer must also be reachable through Peppol to receive e-invoices.
Which fields do I need to set for a customer?
After activation, you get these fields on the relation:
Delivery method
Peppol address type
Peppol address
Can OutSmart fill in the Peppol address automatically?
Yes, through the Smart Resolver.
This works best when the relation is fully completed, including the Chamber of Commerce number.
What do I do if a customer is not found?
Ask your customer for the correct Peppol address code.
Enter it manually and validate the address afterward.
Possible causes include:
incomplete relation details
an incorrect company number
no active Peppol account for your customer
When is an invoice sent through Peppol?
If the relation has Peppol as the delivery method, that choice is already filled in when you send the invoice.
You can then send the invoice through Peppol.
Where do I check the status of an e-invoice?
In the invoice log.
There you can see whether the invoice was sent and what the general status is on the Peppol network.
How do I see how many Peppol invoices I have sent?
In the License Manager.
There you can track how many e-invoices you have already sent.
How do the bundles work?
At purchase, you choose how many bundles you need per month.
One bundle contains 50 invoices per month.
Can I link multiple IBAN numbers to Peppol?
No.
At the moment, the Peppol Power-Up works with one IBAN number.
Related topics
Last updated
Was this helpful?