Troubleshoot Power BI sync issues

Solve common connection, sync, and data visibility problems in Power BI.

Most Power BI sync issues come from connection settings, table selection, or timing.

Start with the sync history and connection test.

Common issues

Connection test fails

• check the saved connection values
• generate new values if needed
• confirm the Power BI license is active

Sync takes too long

• wait for the current run to finish
• reduce the table selection if needed
• review the latest log messages

Data is missing in Power BI

• confirm the sync finished successfully
• check whether the table is selected
• refresh the dataset in Power BI

1

Check the sync history

Review the latest log entry first.

2

Test the connection

Confirm that the connection itself works.

3

Review table selection

Check whether the right tables are enabled.

4

Run a new sync

Start a manual sync after you adjust the settings.

Frequently asked questions

What should I check first?

Start with the most recent sync log.

Can a successful test still lead to sync issues?

Yes.

The connection can work while a sync still fails later.

When should I contact support?

Contact support when repeated tests and syncs keep failing.

Related topics

• PowerBI
• View sync history
• Test the Power BI connection