> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/mobile-app.md).

# Mobile App

- [General mobile app](https://knowledge.out-smart.com/mobile-app/general-mobile-app.md)
- [What is the OutSmart mobile app?](https://knowledge.out-smart.com/mobile-app/general-mobile-app/what-is-the-outsmart-mobile-app.md): Understand what the mobile app is, what employees can do with it, and how it connects to the BackOffice.
- [Connect a smartphone or tablet](https://knowledge.out-smart.com/mobile-app/general-mobile-app/connect-a-smartphone-or-tablet.md): Connect a field employee device by creating the employee and signing in to the mobile app.
- [Synchronise the mobile app](https://knowledge.out-smart.com/mobile-app/general-mobile-app/synchronise-the-mobile-app.md): Update the app with the latest work orders, settings, and synced data from the BackOffice.
- [Device policies and settings](https://knowledge.out-smart.com/mobile-app/general-mobile-app/device-policies-and-settings.md): Control what employees can see, edit, and send in the mobile app.
- [Paired devices](https://knowledge.out-smart.com/mobile-app/general-mobile-app/paired-devices.md): View connected devices, check app versions, and disconnect devices when needed.
- [Replace or reconnect a mobile device](https://knowledge.out-smart.com/mobile-app/general-mobile-app/replace-or-reconnect-a-mobile-device.md): Move an employee to a new device or reconnect a disconnected device without losing BackOffice data.
- [Complete a work order](https://knowledge.out-smart.com/mobile-app/general-mobile-app/complete-a-work-order.md): Open, register, and send a work order from the app with all required field data.
- [Register hours](https://knowledge.out-smart.com/mobile-app/general-mobile-app/register-hours.md): Register working time and travel time on work orders or as separate entries through Timesheets.
- [Add photos, files, and notes](https://knowledge.out-smart.com/mobile-app/general-mobile-app/add-photos-files-and-notes.md): Attach visual proof, documents, and extra job details to a work order from the app.
- [Use forms](https://knowledge.out-smart.com/mobile-app/general-mobile-app/use-forms.md): Open, complete, and save forms on work orders from the OutSmart app.
- [Collect signatures](https://knowledge.out-smart.com/mobile-app/general-mobile-app/collect-signatures.md): Capture a customer signature on the device and send it with the completed work order.
- [Create a work order](https://knowledge.out-smart.com/mobile-app/general-mobile-app/create-a-work-order.md): Let employees create a new work order from the app when that feature is enabled.
- [Use the map](https://knowledge.out-smart.com/mobile-app/general-mobile-app/use-the-map.md): View nearby customers, objects, and jobs on the map when map features are enabled.
- [Use track and trace in the mobile app](https://knowledge.out-smart.com/mobile-app/general-mobile-app/use-track-and-trace-in-the-mobile-app.md): Understand how location tracking works in the app and which settings control it.
- [Use the mobile app offline](https://knowledge.out-smart.com/mobile-app/general-mobile-app/use-the-mobile-app-offline.md): Understand what still works without internet and when a connection is required again.
- [iOS - OutSmart App](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app.md)
- [Core functionalities](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/core-functionalities.md): Everyday iOS OutSmart App workflows.
- [Creating and viewing a work order](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/core-functionalities/creating-and-viewing-a-work-order.md): Create, open, and review work orders in the iOS OutSmart App.
- [Adding and managing materials and items](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/core-functionalities/adding-and-managing-materials-and-items.md): Add materials through favorites, catalog, warehouses, and manual items.
- [Tracking and managing your time](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/core-functionalities/tracking-and-managing-your-time.md): Register work, travel, expenses, and timesheet entries on iOS.
- [Uploading photos and documents](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/core-functionalities/uploading-photos-and-documents.md): Add photos, files, notes, and documents to a work order on iOS.
- [Completing and submitting a work order](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/core-functionalities/completing-and-submitting-a-work-order.md): Review, complete, and send a work order from the iOS OutSmart App.
- [Sign in and switch users](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/core-functionalities/sign-in-and-switch-users.md): Log in with your account, a QR code, or biometrics, and switch users.
- [Workflows](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/core-functionalities/workflows.md): Complete a work order step by step with a guided workflow.
- [Sign and send a work order](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/core-functionalities/sign-and-send-a-work-order.md): Collect a signature, choose recipients, and send a completed work order.
- [Module overviews](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews.md): Screen-by-screen reference for the iOS OutSmart App.
- [Overview](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/overview.md): Understand the main dashboard in the iOS OutSmart App.
- [Archive](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/overview/archive.md): View older work orders and tasks from the iOS archive.
- [Map / Ad Hoc](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/overview/map-ad-hoc.md): Use the map to find nearby records and ad hoc work orders on iOS.
- [Tasks](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/overview/tasks.md): View and manage your tasks in the iOS OutSmart App.
- [Apple Watch app](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/apple-watch-app.md): See today's work orders and start or stop the timer from your Apple Watch.
- [Home screen widget](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/home-screen-widget.md): Add the OutSmart widget to see today's work orders on your iPhone or iPad home screen.
- [Work Order](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order.md): Reference for the work order detail screen and its modules.
- [Client Information](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/client-information.md): Review and manage client details from a work order on iOS.
- [Job Details](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/job-details.md): Review the main description, references, and job settings on iOS.
- [Schedule](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/schedule.md): Review and edit appointment details on a work order in the iOS app.
- [Hours](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/hours.md): Register time directly on the work order in the iOS app.
- [Internal Memo](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/internal-memo.md): Add and review internal notes on a work order in the iOS app.
- [Materials](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/materials.md): Add materials from favorites, catalog, warehouses, or manual entry.
- [Material Catalog](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/materials/material-catalog.md): Browse categories, search materials, and scan codes.
- [Warehouses](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/materials/warehouses.md): Pick stock from a warehouse when warehouse use is enabled.
- [New Item (Material)](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/materials/new-item-material.md): Create a new material when free material entry is allowed.
- [Forms](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/forms.md): Add, complete, validate, preview, and import work order forms.
- [Objects](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/objects.md): View object details, structure, documents, history, and actions.
- [Object Details](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/objects/object-details.md): Review the main object record and edit it when object editing is allowed.
- [Sub-Objects](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/objects/sub-objects.md): Review child objects linked to the current object.
- [Parent Object](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/objects/parent-object.md): View or pick the object above the current object.
- [Warehouse](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/objects/warehouse.md): View or change the object's warehouse when warehouse editing is enabled.
- [Object Status](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/objects/object-status.md): Choose the current status for an object.
- [Object Parts](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/objects/object-parts.md): View parts stored on the current object.
- [Object Documents](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/objects/object-documents.md): Open documents linked to the current object.
- [Object History](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/objects/object-history.md): Review past work and history linked to the object.
- [Objects and Equipments](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/objects/objects-and-equipments.md): Switch between object picking and equipment picking in one flow.
- [Equipments](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/equipments.md): Add, review, and edit equipment used on a work order.
- [Documents](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/documents.md): Upload local files and import ProHeat documents when available.
- [Colleagues and employees](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/colleagues-and-employees.md): Add colleagues to a work order and assign employees to your hours.
- [Scan QR codes and barcodes](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/scan-qr-codes-and-barcodes.md): Scan barcodes and QR codes to find materials and objects quickly.
- [Snippets (quick text)](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/work-order/snippets-quick-text.md): Insert reusable text snippets into work order text fields.
- [Clients / Relations](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/clients-relations.md): View client details, addresses, contacts, history, and linked objects.
- [Editing a client](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/clients-relations/editing-a-client.md): Edit client details, addresses, and contact persons when allowed.
- [Client addresses and contacts](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/clients-relations/client-addresses-and-contacts.md): Browse, search, and select client addresses and contact persons.
- [Client history](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/clients-relations/client-history.md): Review customer history and open related work orders, PDFs, or forms.
- [Client assets](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/clients-relations/client-assets.md): Open objects linked to the current client.
- [Settings](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/settings.md): Configure list fields, work periods, photos, and other app settings.
- [App Settings](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/settings/app-settings.md): Choose which fields appear in lists and related app views.
- [Work Period Settings](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/settings/work-period-settings.md): Configure how work periods are created and displayed.
- [Photo Settings](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/settings/photo-settings.md): Control photo date behavior and saving photos to the device library.
- [Other Settings](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/settings/other-settings.md): Configure price visibility, map app, login, and other app behavior.
- [Job Completed Default](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/settings/job-completed-default.md): Choose the default job-completed value used by the signature flow.
- [Certificates](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/settings/certificates.md): View your certificates and open their documents in the OutSmart App.
- [Skills](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/settings/skills.md): Choose the skill used for your hours and set a default skill.
- [Tips, What's New, and help](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/settings/tips-whats-new-and-help.md): Find tips, release notes, and help options in the Settings tab.
- [Timesheets](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/timesheets.md): Register hours, expenses, and travels outside a work order.
- [Timesheet Hours](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/timesheets/timesheet-hours.md): Use the timer or manual entry to create timesheet hour entries.
- [Timesheet Expenses](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/timesheets/timesheet-expenses.md): Register weekly expense entries in timesheets.
- [Timesheet Travels](https://knowledge.out-smart.com/mobile-app/ios-outsmart-app/module-overviews/timesheets/timesheet-travels.md): Register weekly travel entries in timesheets.
- [Android - OutSmart NEXT](https://knowledge.out-smart.com/mobile-app/android-outsmart-next.md)
- [Core functionalities](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/core-functionalities.md): Everyday Android OutSmart NEXT workflows.
- [Creating and viewing a work order](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/core-functionalities/creating-and-viewing-a-work-order.md): Create, open, and review work orders in Android OutSmart NEXT.
- [Adding and managing materials and items](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/core-functionalities/adding-and-managing-materials-and-items.md): Add materials through Materials, Material Catalog, Warehouses, and New Item.
- [Tracking and managing your time](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/core-functionalities/tracking-and-managing-your-time.md): Register work, travel, and break time through Hours and Timesheets.
- [Uploading photos and documents](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/core-functionalities/uploading-photos-and-documents.md): Add photos, files, and attachments to a work order.
- [Completing and submitting a work order](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/core-functionalities/completing-and-submitting-a-work-order.md): Review, sign, and submit the work order from Android OutSmart NEXT.
- [Workflows](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/core-functionalities/workflows.md): Follow the required work order steps in Android OutSmart NEXT.
- [Sign and send a work order](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/core-functionalities/sign-and-send-a-work-order.md): Review, sign, preview, and send a completed work order in Android OutSmart NEXT.
- [Synchronising your data](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/core-functionalities/synchronising-your-data.md): Upload field changes and download the latest office data in Android OutSmart NEXT.
- [Sign in and pair your device](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/core-functionalities/sign-in-and-pair-your-device.md): Log in with your account or a QR code and register your device.
- [Module overviews](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews.md): Screen-by-screen reference for Android OutSmart NEXT.
- [Overview](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/overview.md): Understand the main dashboard in Android OutSmart NEXT.
- [Overview - Work Order](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/overview/overview-work-order.md): Open active work orders directly from Overview.
- [Overview - Archive](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/overview/overview-archive.md): View completed and archived work orders from Overview.
- [Overview - Map/Adhoc](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/overview/overview-map-adhoc.md): Use the map to locate jobs and create ad-hoc actions from Overview.
- [Overview - Notes](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/overview/overview-notes.md): Manage personal or work-related notes from Overview.
- [Tasks](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/overview/tasks.md): Create, assign, and manage tasks in Android OutSmart NEXT.
- [Home screen widget](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/overview/home-screen-widget.md): Add the OutSmart widget to see today's work orders on your home screen.
- [Work Order](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order.md): Reference for the work order detail screen and its modules.
- [Client Information](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/client-information.md): Review the client linked to a work order.
- [Job Details](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/job-details.md): Review the main description, status, and execution details.
- [Snippets (quick text)](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/job-details/snippets-quick-text.md): Insert saved text snippets into work order fields faster.
- [Schedule](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/schedule.md): Check planned dates, times, and visit planning.
- [Hours](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/hours.md): Register time directly on the work order.
- [Materials](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/materials.md): Add used materials and review item lines on a work order.
- [Material Catalog](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/materials/material-catalog.md): Search and select materials from the shared catalog.
- [Warehouses](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/materials/warehouses.md): Pick materials from available stock locations.
- [New Item (Material)](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/materials/new-item-material.md): Create a manual material line on a work order.
- [Forms](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/forms.md): Complete checklists, inspections, and required forms.
- [Visual forms](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/forms/visual-forms.md): Complete PDF-based Visual Forms on a work order in Android OutSmart NEXT.
- [Objects](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/objects.md): View linked assets or installations for the work order.
- [Object Parts](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/objects/object-parts.md): Review components linked to the selected object.
- [Object templates and states](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/objects/object-templates-and-states.md): Add objects faster with templates and record their current state.
- [Asset details](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/objects/asset-details.md): View an asset’s details, history, parts, sub-objects, and documents.
- [Resources (Equipment)](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/resources-equipment.md): Review linked equipment, tools, or assigned resources.
- [Documents](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/documents.md): View and upload files linked to the work order.
- [Scan QR codes and barcodes](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/scan-qr-codes-and-barcodes.md): Scan codes to find materials, objects, or device connection data.
- [Work order status and selection fields](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/work-order/work-order-status-and-selection-fields.md): Set work status, priority, work type, payment method, and project details.
- [Clients/Relations](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/clients-relations.md): Reference for client records, contacts, addresses, and assets.
- [Edit a client](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/clients-relations/edit-a-client.md): Update client details from the mobile app when allowed.
- [Client addresses and contacts](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/clients-relations/client-addresses-and-contacts.md): Review and manage address and contact details.
- [Client assets](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/clients-relations/client-assets.md): Review assets linked to a client record.
- [Client history](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/clients-relations/client-history.md): Review earlier work orders and forms for a client in Android OutSmart NEXT.
- [Settings](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/settings.md): Reference for app, work period, and other user settings.
- [App settings](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/settings/app-settings.md): Control device-level and app behavior settings.
- [Work period settings](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/settings/work-period-settings.md): Configure how work periods and timing behave in the app.
- [Other settings](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/settings/other-settings.md): Extra options that do not fit the main setting groups.
- [Certificates](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/settings/certificates.md): View your personal certificates and open their attachments in Android OutSmart NEXT.
- [Profiles and license plan](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/settings/profiles-and-license-plan.md): View your user profile, company details, and current license plan.
- [Switching administrations](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/settings/switching-administrations.md): Switch between the administrations linked to your Android OutSmart NEXT account.
- [Timesheets](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/timesheets.md): Reference for hours, expenses, and travel registration outside work orders.
- [Timesheet Hours](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/timesheets/timesheet-hours.md): Register work time in the Timesheets module.
- [Timesheet Expenses](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/timesheets/timesheet-expenses.md): Register expenses through the Timesheets module.
- [Timesheets Travel](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/module-overviews/timesheets/timesheets-travel.md): Register travel time or distance in Timesheets.
- [Early access and troubleshooting](https://knowledge.out-smart.com/mobile-app/android-outsmart-next/early-access-and-troubleshooting.md): Support paths, crash steps, and feedback channels.
- [Mobile App Troubleshooting](https://knowledge.out-smart.com/mobile-app/mobile-app-troubleshooting.md): Find and fix the most common mobile app problems: missing work orders, items that won't save, an app that looks different, and notifications that stopped.
- [Work orders don't appear on my device](https://knowledge.out-smart.com/mobile-app/mobile-app-troubleshooting/work-orders-dont-appear-on-my-device.md): Why planned work orders may not show up in the app, and how to get them to appear.
- [Materials, photos, or forms won't save or won't show up](https://knowledge.out-smart.com/mobile-app/mobile-app-troubleshooting/materials-photos-or-forms-wont-save-or-wont-show-up.md): Why materials, photos, or forms may not save or appear on a work order, and how to fix it.
- [The app looks completely different than before or than my colleague's](https://knowledge.out-smart.com/mobile-app/mobile-app-troubleshooting/the-app-looks-completely-different-than-before-or-than-my-colleagues.md): Why the app can look different across devices and app versions, and how to tell which app you are using.
- [Notifications for new work orders stopped working](https://knowledge.out-smart.com/mobile-app/mobile-app-troubleshooting/notifications-for-new-work-orders-stopped-working.md): What to do when the app no longer notifies you about new work orders.


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`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.