Early access and troubleshooting

Support paths, crash steps, and feedback channels.

Early access and troubleshooting

Use this page when the app crashes, behaves unexpectedly, or you need support.

Use Mobile App Troubleshooting for common app problems, such as missing work orders or notifications. Use this page for crashes and early-access or beta feedback.

Early access builds can change often.

If you are testing new functionality, report issues with clear steps and screenshots when possible.

Early access and beta builds can include unfinished changes.

If the app crashes

Take these steps first:

1. Reopen the app and confirm whether the problem repeats.
2. Note the steps that triggered the crash.
3. Capture screenshots if you can.
4. Record your device model, Android version, and app version.

What to send with a report

• what you were doing
• whether the issue happens every time
• screenshots or screen recordings
• device and app version details

Early access and beta feedback

If you use an early access or beta build, send feedback through the NEXT feedback page.

Contact support

For direct help, contact [e-mail].

If you are on the Launch plan, support is handled through the knowledge base.