Add photos, files, and notes

Attach visual proof, documents, and extra job details to a work order from the app.

Photos, files, and notes help employees document what happened on site.

They keep the work order complete for the office, the customer, and later follow-up.

This page covers the shared mobile flow.

Use it for cross-platform guidance.

Open the correct work order in the app.

Choose the photos, files, or notes section inside the work order.

Take photos with the device, attach files, or write the note you need.

Check that the added content is visible on the work order.

Send the completed work order so the attachments and notes return to the BackOffice.

Use these options to:

Your company can require employees to add a minimum number of photos before they can send the work order.

This is controlled in Device policies and settings.

Can the company require photos before sending?

Yes. A minimum number of pictures can be set in the app settings.

Do notes and attachments stay linked to the work order?

Yes. They stay attached to that work order.

Why can I not add the expected attachment?

That can depend on the app settings or the device state.

Synchronise the app if recent setup changes were made.

Last updated 2 months ago

Was this helpful?