> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/mobile-app/general-mobile-app/add-photos-files-and-notes.md).

# Add photos, files, and notes

Photos, files, and notes help employees document what happened on site.

They keep the work order complete for the office, the customer, and later follow-up.

{% hint style="info" %}
This page covers the shared mobile flow.

Use it for cross-platform guidance.

For screen-specific steps, use [iOS - OutSmart App](/mobile-app/ios-outsmart-app.md) or [Android - OutSmart NEXT](/mobile-app/android-outsmart-next.md).
{% endhint %}

### Add photos, files, and notes

{% stepper %}
{% step %}

### Open the work order

Open the correct work order in the app.
{% endstep %}

{% step %}

### Open the right section

Choose the photos, files, or notes section inside the work order.
{% endstep %}

{% step %}

### Add the information

Take photos with the device, attach files, or write the note you need.
{% endstep %}

{% step %}

### Save your changes

Check that the added content is visible on the work order.
{% endstep %}

{% step %}

### Send the work order

Send the completed work order so the attachments and notes return to the **BackOffice**.
{% endstep %}
{% endstepper %}

### When this is useful

Use these options to:

* record damage, installed parts, or finished work
* attach supporting documents
* add internal observations or handover notes

### What can be required

Your company can require employees to add a minimum number of photos before they can send the work order.

This is controlled in **Device policies and settings**.

### FAQ

<details>

<summary>Can the company require photos before sending?</summary>

Yes. A minimum number of pictures can be set in the app settings.

</details>

<details>

<summary>Do notes and attachments stay linked to the work order?</summary>

Yes. They stay attached to that work order.

</details>

<details>

<summary>Why can I not add the expected attachment?</summary>

That can depend on the app settings or the device state.

Synchronise the app if recent setup changes were made.

</details>

### Related topics

* [Complete a work order](/mobile-app/general-mobile-app/complete-a-work-order.md)
* [Collect signatures](/mobile-app/general-mobile-app/collect-signatures.md)
* [Synchronise the mobile app](/mobile-app/general-mobile-app/synchronise-the-mobile-app.md)
* [Device policies and settings](/mobile-app/general-mobile-app/device-policies-and-settings.md)


---

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