> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/mobile-app/general-mobile-app/collect-signatures.md).

# Collect signatures

A customer signature can confirm that the work was completed.

Some companies make a signature mandatory before a work order can be sent.

{% hint style="info" %}
This page covers the shared mobile flow.

Use it for cross-platform guidance.

For screen-specific steps, use [iOS - OutSmart App](/mobile-app/ios-outsmart-app.md) or [Android - OutSmart NEXT](/mobile-app/android-outsmart-next.md).
{% endhint %}

### Collect a signature

{% stepper %}
{% step %}

### Open the work order

Open the correct work order in the app.
{% endstep %}

{% step %}

### Open the signature step

Go to the signature section or the final step in the work order.
{% endstep %}

{% step %}

### Let the customer sign

Hand the device to the customer and capture the signature on screen.
{% endstep %}

{% step %}

### Check the result

Review whether the signature is visible and saved on the work order.
{% endstep %}

{% step %}

### Send the work order

Send the work order so the signature returns to the **BackOffice**.
{% endstep %}
{% endstepper %}

### When signatures are required

A signature can be optional or mandatory.

That depends on your company setup in **Device policies and settings** or **Workflows**.

### If sending is blocked

Check whether:

* the signature step is required
* the signature was saved correctly
* another required step is still incomplete

### FAQ

<details>

<summary>Can a work order require a signature before sending?</summary>

Yes. Your company can make signatures mandatory.

</details>

<details>

<summary>Where does the signature go?</summary>

It stays linked to the work order and returns to the **BackOffice** when the work order is sent.

</details>

<details>

<summary>Why can I not send the work order after signing?</summary>

Another required step may still be incomplete.

Check forms, photos, or other mandatory fields.

</details>

### Related topics

* [Complete a work order](/mobile-app/general-mobile-app/complete-a-work-order.md)
* [Add photos, files, and notes](/mobile-app/general-mobile-app/add-photos-files-and-notes.md)
* [Use workflows in the mobile app](/marketplace-packages-and-power-ups/power-ups/workflows/use-workflows-in-the-mobile-app.md)
* [Device policies and settings](/mobile-app/general-mobile-app/device-policies-and-settings.md)


---

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