> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/mobile-app/general-mobile-app/create-a-work-order.md).

# Create a work order

Employees can create new work orders from the app if that feature is enabled.

This is useful for ad-hoc work, follow-up visits, or unplanned service requests.

{% hint style="info" %}
This page covers the shared mobile flow.

Use it for cross-platform guidance.

For screen-specific steps, use [iOS - OutSmart App](/mobile-app/ios-outsmart-app.md) or [Android - OutSmart NEXT](/mobile-app/android-outsmart-next.md).
{% endhint %}

### Before you start

Your administrator must allow work order creation in **Device policies and settings**.

If the option is not enabled, employees cannot create new work orders from the app.

### Create the work order

{% stepper %}
{% step %}

### Open the create option

Open the app and start a new work order.
{% endstep %}

{% step %}

### Select the customer

Choose the correct customer or relation for the new work order.
{% endstep %}

{% step %}

### Fill in the main details

Add the work description and the required work order information.
{% endstep %}

{% step %}

### Check default values

Review the default work type, status, or payment method if those are filled automatically.
{% endstep %}

{% step %}

### Save or continue the work

Save the work order and continue registration in the app.
{% endstep %}
{% endstepper %}

### What controls the defaults

Administrators can define default values for new mobile work orders.

This includes options such as the work type, payment method, and status.

### FAQ

<details>

<summary>Why do I not see the option to create a work order?</summary>

That feature may not be enabled for your account.

</details>

<details>

<summary>Can default values be filled in automatically?</summary>

Yes. Your administrator can set defaults for work orders created from the app.

</details>

<details>

<summary>Can employees create work orders for any customer?</summary>

That depends on the synced data and the app settings.

</details>

### Related topics

* [What is the OutSmart mobile app?](/mobile-app/general-mobile-app/what-is-the-outsmart-mobile-app.md)
* [Synchronise the mobile app](/mobile-app/general-mobile-app/synchronise-the-mobile-app.md)
* [Complete a work order](/mobile-app/general-mobile-app/complete-a-work-order.md)
* [Use the map](/mobile-app/general-mobile-app/use-the-map.md)
* [Device policies and settings](/mobile-app/general-mobile-app/device-policies-and-settings.md)


---

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