> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/mobile-app/general-mobile-app/replace-or-reconnect-a-mobile-device.md).

# Replace or reconnect a mobile device

Employees can reconnect the app at any time by signing in again.

This is useful when they change phones, switch tablets, or need to restore access after a disconnect.

### Replace or reconnect the device

{% stepper %}
{% step %}

### Check the employee account

Make sure the employee still has the correct login details in the **BackOffice**.
{% endstep %}

{% step %}

### Review connected devices

Open **Paired devices** if you want to check or remove the old device first.
{% endstep %}

{% step %}

### Install the app on the new device

Install the OutSmart app from the Apple App Store or Google Play Store.
{% endstep %}

{% step %}

### Sign in again

Open the app and sign in with the employee account.

The device connects automatically.
{% endstep %}

{% step %}

### Synchronise the app

Run a synchronisation so the latest work orders and settings appear.
{% endstep %}
{% endstepper %}

### When to disconnect the old device

Disconnect the old device when it is no longer in use or when you want a clean new connection.

This can be done in **Paired devices**.

### What does not change

Replacing or reconnecting a device does not remove the employee record.

It also does not delete existing work order data in the **BackOffice**.

### FAQ

<details>

<summary>Does the employee need a new account for a new phone?</summary>

No. The same employee account can be used again.

</details>

<details>

<summary>Should I disconnect the old device first?</summary>

Not always, but it is useful when the old device is no longer used.

</details>

<details>

<summary>What if the new device does not show the expected work orders?</summary>

Synchronise the app and check whether the employee signed in with the correct account.

</details>

### Related topics

* [Connect a smartphone or tablet](/mobile-app/general-mobile-app/connect-a-smartphone-or-tablet.md)
* [Synchronise the mobile app](/mobile-app/general-mobile-app/synchronise-the-mobile-app.md)
* [Paired devices](/mobile-app/general-mobile-app/paired-devices.md)
* [Add an employee](/backoffice/backoffice/users-and-acces/add-an-employee.md)


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