Replace or reconnect a mobile device

Move an employee to a new device or reconnect a disconnected device without losing BackOffice data.

Employees can reconnect the app at any time by signing in again.

This is useful when they change phones, switch tablets, or need to restore access after a disconnect.

Make sure the employee still has the correct login details in the BackOffice.

Open Paired devices if you want to check or remove the old device first.

Install the OutSmart app from the Apple App Store or Google Play Store.

Open the app and sign in with the employee account.

The device connects automatically.

Run a synchronisation so the latest work orders and settings appear.

Disconnect the old device when it is no longer in use or when you want a clean new connection.

This can be done in Paired devices.

Replacing or reconnecting a device does not remove the employee record.

It also does not delete existing work order data in the BackOffice.

Does the employee need a new account for a new phone?

No. The same employee account can be used again.

Should I disconnect the old device first?

Not always, but it is useful when the old device is no longer used.

What if the new device does not show the expected work orders?

Synchronise the app and check whether the employee signed in with the correct account.

Last updated 3 months ago

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