> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/mobile-app/general-mobile-app/use-the-map.md).

# Use the map

The map helps employees see nearby work and location-based records in the app.

Use it to find customers, objects, and available jobs faster.

{% hint style="info" %}
This page covers the shared mobile flow.

Use it for cross-platform guidance.

For screen-specific steps, use [iOS - OutSmart App](/mobile-app/ios-outsmart-app.md) or [Android - OutSmart NEXT](/mobile-app/android-outsmart-next.md).
{% endhint %}

### Before you start

The map must be enabled in **Device policies and settings**.

Your company can decide what appears on the map.

### Open and use the map

{% stepper %}
{% step %}

### Open the app

Open the OutSmart app on the device.
{% endstep %}

{% step %}

### Open the map view

Go to the map section in the app.
{% endstep %}

{% step %}

### Review the nearby records

Check the visible customers, objects, or jobs near your current location.
{% endstep %}

{% step %}

### Open the right record

Tap the result you need to view more details or continue with the work.
{% endstep %}
{% endstepper %}

### What can appear on the map

Depending on your setup, the map can show:

* nearby customers
* nearby objects
* nearby ad-hoc or planned jobs

### What controls map availability

Administrators control map behaviour in **Device policies and settings**.

They decide whether the map is available and which record types appear in it.

### FAQ

<details>

<summary>Why do I not see the map in the app?</summary>

The map feature may not be enabled for your account.

</details>

<details>

<summary>Why do I not see nearby customers or objects?</summary>

That depends on your synced data and map settings.

Synchronise the app if recent changes were made.

</details>

<details>

<summary>Does the map need internet?</summary>

Map use depends on the available connection and synced app data.

</details>

### Related topics

* [Synchronise the mobile app](/mobile-app/general-mobile-app/synchronise-the-mobile-app.md)
* [Create a work order](/mobile-app/general-mobile-app/create-a-work-order.md)
* [Device policies and settings](/mobile-app/general-mobile-app/device-policies-and-settings.md)
* [Show objects on the map](/marketplace-packages-and-power-ups/power-ups/object-management/show-objects-on-the-map.md)


---

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