Use the mobile app offline

Understand what still works without internet and when a connection is required again.

The mobile app depends on synchronisation with the BackOffice.

Some previously synced information can stay available without internet.

A connection is still required for full data updates and for sending completed work back to the office.

What usually still works offline

Employees can often still access data that was already synchronised to the device.

This depends on what was synced before the device lost its connection.

What needs an internet connection

A connection is required to:

• synchronise new or changed data from the BackOffice
• send completed work orders back to the office
• receive recent app settings or planning changes

If a work order was completed offline, send it after the device is back online.

What to do after the connection returns

1

Check the connection

Make sure the device is back online.

2

Synchronise the app

Run a synchronisation to refresh work orders, settings, and other data.

3

Send pending work

Open completed work orders and send any work that was still waiting.

FAQ

Can I complete a work order without internet?

You can often continue working with data that was already synced.

You still need a connection to send the completed work order back.

Why do I not see a recent planning change?

The device may not have synchronised since the change was made.

Do new settings appear automatically after I come back online?

No. Synchronise the app after the connection returns.

Related topics

• Synchronise the mobile app
• Complete a work order in the mobile app
• Register hours in the app
• Paired devices