> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/mobile-app/general-mobile-app/use-the-mobile-app-offline.md).

# Use the mobile app offline

The mobile app depends on synchronisation with the **BackOffice**.

Some previously synced information can stay available without internet.

A connection is still required for full data updates and for sending completed work back to the office.

### What usually still works offline

Employees can often still access data that was already synchronised to the device.

This depends on what was synced before the device lost its connection.

### What needs an internet connection

A connection is required to:

* synchronise new or changed data from the **BackOffice**
* send completed work orders back to the office
* receive recent app settings or planning changes

{% hint style="warning" %}
If a work order was completed offline, send it after the device is back online.
{% endhint %}

### What to do after the connection returns

{% stepper %}
{% step %}

### Check the connection

Make sure the device is back online.
{% endstep %}

{% step %}

### Synchronise the app

Run a synchronisation to refresh work orders, settings, and other data.
{% endstep %}

{% step %}

### Send pending work

Open completed work orders and send any work that was still waiting.
{% endstep %}
{% endstepper %}

### FAQ

<details>

<summary>Can I complete a work order without internet?</summary>

You can often continue working with data that was already synced.

You still need a connection to send the completed work order back.

</details>

<details>

<summary>Why do I not see a recent planning change?</summary>

The device may not have synchronised since the change was made.

</details>

<details>

<summary>Do new settings appear automatically after I come back online?</summary>

No. Synchronise the app after the connection returns.

</details>

### Related topics

* [Synchronise the mobile app](/mobile-app/general-mobile-app/synchronise-the-mobile-app.md)
* [Complete a work order in the mobile app](/mobile-app/general-mobile-app/complete-a-work-order.md)
* [Register hours in the app](/mobile-app/general-mobile-app/register-hours.md)
* [Paired devices](/mobile-app/general-mobile-app/paired-devices.md)


---

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