> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/mobile-app/general-mobile-app/use-track-and-trace-in-the-mobile-app.md).

# Use track and trace in the mobile app

**Track and trace** uses the device location to record employee location during configured hours and days.

Your company controls whether this feature is active.

### How track and trace works

When enabled, the app can record location data from the device.

This only applies during the time windows set by your administrator.

### What administrators control

Administrators define:

* whether track and trace is enabled
* on which days it runs
* during which hours it is active

These settings are managed in **Device policies and settings**.

### What employees should check

Employees should make sure:

* the app is signed in with the correct account
* the device allows location access when required
* the app has synchronised after settings changes

### If the feature does not work as expected

Check these points:

* track and trace is enabled for that employee
* the current time falls inside the configured schedule
* location access is allowed on the device
* the app has been synchronised and restarted

### FAQ

<details>

<summary>Can the company choose when tracking is active?</summary>

Yes. The administrator sets the active days and hours.

</details>

<details>

<summary>Does every employee use the same track and trace settings?</summary>

Not always. One employee can have custom app settings.

</details>

<details>

<summary>Why is location not being tracked?</summary>

The feature may be disabled, outside its active time window, or blocked by device location permissions.

</details>

### Related topics

* [Synchronise the mobile app](/mobile-app/general-mobile-app/synchronise-the-mobile-app.md)
* [Use the map in the mobile app](/mobile-app/general-mobile-app/use-the-map.md)
* [Device policies and settings](/mobile-app/general-mobile-app/device-policies-and-settings.md)
* [Paired devices](/mobile-app/general-mobile-app/paired-devices.md)


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