Use track and trace in the mobile app

Understand how location tracking works in the app and which settings control it.

Track and trace uses the device location to record employee location during configured hours and days.

Your company controls whether this feature is active.

How track and trace works

When enabled, the app can record location data from the device.

This only applies during the time windows set by your administrator.

What administrators control

Administrators define:

• whether track and trace is enabled
• on which days it runs
• during which hours it is active

These settings are managed in Device policies and settings.

What employees should check

Employees should make sure:

• the app is signed in with the correct account
• the device allows location access when required
• the app has synchronised after settings changes

If the feature does not work as expected

Check these points:

• track and trace is enabled for that employee
• the current time falls inside the configured schedule
• location access is allowed on the device
• the app has been synchronised and restarted

FAQ

Can the company choose when tracking is active?

Yes. The administrator sets the active days and hours.

Does every employee use the same track and trace settings?

Not always. One employee can have custom app settings.

Why is location not being tracked?

The feature may be disabled, outside its active time window, or blocked by device location permissions.

Related topics

• Synchronise the mobile app
• Use the map in the mobile app
• Device policies and settings
• Paired devices