> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/mobile-app/general-mobile-app/what-is-the-outsmart-mobile-app.md).

# What is the OutSmart mobile app?

The OutSmart mobile app is the tool field employees use on the road and on site.

It connects directly to the **BackOffice**. Planned work orders appear in the app after synchronisation.

The app is available for **iOS** and **Android**.

### What employees can do in the app

Employees can use the app to:

* view planned work orders and daily schedules
* register working time and travel time
* add materials, photos, files, and notes
* fill in forms and collect customer signatures
* view customer details and object history
* create new work orders when that is allowed
* register separate hours through **Timesheets** when enabled

### How the app works with the BackOffice

A planner creates and schedules the work order in the **BackOffice**.

The assigned employee then receives that work order in the app.

When the employee completes the work and sends the work order, all registered data goes back to the **BackOffice**.

You can then use that data for invoicing, reporting, and administration.

### Synchronisation

The app works with synchronisation.

This updates the device with the latest data from the **BackOffice**.

After you change app settings, employees need to synchronise before they see those changes.

{% hint style="warning" %}
The app needs an internet connection to synchronise and send completed work orders.
{% endhint %}

### What controls the app experience

Administrators control the mobile app through **Device policies and settings**.

These settings decide what employees can view, edit, and send.

You can apply one default setup to everyone, or create employee-specific settings.

### FAQ

<details>

<summary>Is the app free to download?</summary>

Yes. Employees can download the app for free from the Apple App Store or Google Play Store.

</details>

<details>

<summary>Does the app work on both iPhone and Android?</summary>

Yes. The core functionality is the same on both platforms.

Some screens can look slightly different.

</details>

<details>

<summary>Does the app work without internet?</summary>

An internet connection is required for synchronisation and for sending completed work orders.

Some previously synced data can still stay available on the device.

</details>

<details>

<summary>Can employees create new work orders from the app?</summary>

Yes, if that feature is enabled in the app settings.

</details>

<details>

<summary>Can the app track employee location?</summary>

Yes. **Track and trace** uses the device location settings during the hours and days you configure.

</details>

### Related topics

* [Connect a smartphone or tablet](/mobile-app/general-mobile-app/connect-a-smartphone-or-tablet.md)
* [Synchronise the mobile app](/mobile-app/general-mobile-app/synchronise-the-mobile-app.md)
* [Complete a work order in the mobile app](/mobile-app/general-mobile-app/complete-a-work-order.md)
* [Register hours in the app](/mobile-app/general-mobile-app/register-hours.md)
* [Create a work order in the mobile app](/mobile-app/general-mobile-app/create-a-work-order.md)
* [Paired devices](/mobile-app/general-mobile-app/paired-devices.md)
* [Device policies and settings](/mobile-app/general-mobile-app/device-policies-and-settings.md)
* [Use forms in the mobile app](/mobile-app/general-mobile-app/use-forms.md)


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