> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/mobile-app/mobile-app-troubleshooting.md).

# Mobile App Troubleshooting

## Mobile App Troubleshooting

Use this section when something in the mobile app does not work the way you expect.

{% hint style="info" %}
**Start here first:** most mobile app problems are fixed by updating the app to the latest version. Check [Troubleshooting checklist: start here](/issues-and-troubleshooting/troubleshooting-checklist-start-here.md) before anything else.
{% endhint %}

#### Pick your problem

* [Work orders don't appear on my device](/mobile-app/mobile-app-troubleshooting/work-orders-dont-appear-on-my-device.md)
* [Materials, photos, or forms won't save or won't show up](/mobile-app/mobile-app-troubleshooting/materials-photos-or-forms-wont-save-or-wont-show-up.md)
* [The app looks completely different than before or than my colleague's](/mobile-app/mobile-app-troubleshooting/the-app-looks-completely-different-than-before-or-than-my-colleagues.md)
* [Notifications for new work orders stopped working](/mobile-app/mobile-app-troubleshooting/notifications-for-new-work-orders-stopped-working.md)

#### Reporting a crash or testing a beta build

If the app **crashes** or you are testing an **early access / beta** build of OutSmart NEXT, use [Early access and troubleshooting](/mobile-app/android-outsmart-next/early-access-and-troubleshooting.md) for crash steps and feedback channels.

#### Related topics

* [Troubleshooting checklist: start here](/issues-and-troubleshooting/troubleshooting-checklist-start-here.md)
* [Synchronise the mobile app](/mobile-app/general-mobile-app/synchronise-the-mobile-app.md)
* [Paired devices](/mobile-app/general-mobile-app/paired-devices.md)
* [Device policies and settings](/mobile-app/general-mobile-app/device-policies-and-settings.md)


---

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