Mobile App Troubleshooting

Find and fix the most common mobile app problems: missing work orders, items that won't save, an app that looks different, and notifications that stopped.

Mobile App Troubleshooting

Use this section when something in the mobile app does not work the way you expect.

Start here first: most mobile app problems are fixed by updating the app to the latest version. Check Troubleshooting checklist: start here before anything else.

Pick your problem

• Work orders don't appear on my device
• Materials, photos, or forms won't save or won't show up
• The app looks completely different than before or than my colleague's
• Notifications for new work orders stopped working

Reporting a crash or testing a beta build

If the app crashes or you are testing an early access / beta build of OutSmart NEXT, use Early access and troubleshooting for crash steps and feedback channels.

Related topics

• Troubleshooting checklist: start here
• Synchronise the mobile app
• Paired devices
• Device policies and settings