> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/mobile-app/mobile-app-troubleshooting/notifications-for-new-work-orders-stopped-working.md).

# Notifications for new work orders stopped working

What to do when the app no longer notifies you about new work orders.

## Notifications for new work orders stopped working

{% hint style="info" %}
Before you start, check [Troubleshooting checklist: start here](/issues-and-troubleshooting/troubleshooting-checklist-start-here.md).
{% endhint %}

### Introduction

Some employees stop receiving notifications when a new work order is assigned to them.

In many cases this happens on the older app, and moving to OutSmart NEXT restores notifications.

### Detailed explanation

Notifications for new work orders depend on the app that is installed and on the device's own notification permissions.

* **The older app may no longer deliver notifications reliably.** Downloading and switching to the OutSmart NEXT app has restored notifications for new work orders in real support cases.
* **Device notification permissions matter.** If the phone's system settings block notifications for the app, none will arrive regardless of the app version.
* **The device must be synced and signed in.** A device that is not syncing or is signed into the wrong account will not receive new work orders or their notifications.

### Step-by-step guide

{% stepper %}
{% step %}

#### Update or switch to OutSmart NEXT

Make sure you are using the latest app. If notifications stopped on the older app, install and switch to OutSmart NEXT, which resolves this in many cases.
{% endstep %}

{% step %}

#### Check the phone's notification permissions

In the device's own system settings, confirm notifications are allowed for the OutSmart app.
{% endstep %}

{% step %}

#### Confirm sign-in and sync

Make sure the device is signed in with the correct account and syncs successfully. See [Synchronise the mobile app](/mobile-app/general-mobile-app/synchronise-the-mobile-app.md).
{% endstep %}

{% step %}

#### Test with a new work order

Assign a test work order and confirm the notification arrives.
{% endstep %}
{% endstepper %}

### FAQ

<details>

<summary>"The app no longer sends a notification for new work orders"</summary>

Switch to the OutSmart NEXT app, which has restored notifications in real cases, and confirm the phone allows notifications for the app.

</details>

<details>

<summary>"I get the work order after syncing, but no notification"</summary>

Check the phone's system notification settings for the app, and make sure you are on the latest app version.

</details>

### References

* [Troubleshooting checklist: start here](/issues-and-troubleshooting/troubleshooting-checklist-start-here.md)
* [Synchronise the mobile app](/mobile-app/general-mobile-app/synchronise-the-mobile-app.md)
* [Android - OutSmart NEXT](/mobile-app/android-outsmart-next.md)


---

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