> For the complete documentation index, see [llms.txt](https://knowledge.out-smart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.out-smart.com/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat.md).

# Klanttevredenheidsonderzoek (CSAT)

Met **Klanttevredenheidsonderzoek (CSAT)**, je verzamelt feedback na een voltooide werkbon.

CSAT staat voor **Klanttevredenheidsonderzoek**.

{% hint style="info" %}
Je activeert CSAT via de **Licentie Manager**.

Power-Ups zijn beschikbaar vanaf **Boost**.
{% endhint %}

{% hint style="warning" %}
Je kunt alleen **één** enquête per OutSmart-omgeving instellen.

CSAT ondersteunt alleen een **5-sterrenbeoordeling**.

Open vragen zijn niet beschikbaar.
{% endhint %}

{% hint style="success" %}
**Korte beheerderssamenvatting**

Gebruik CSAT om één standaardenquête te verzenden na voltooide werkbonnen.

Je hebt **Licentie Manager** toegang nodig om dit te activeren.

Stel de enquête in, koppel de e-mailsjabloon en bekijk de resultaten in **Instellingen**.
{% endhint %}

### In deze handleiding

* [Introductie tot CSAT](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat/introductie-tot-csat.md)
* [Activeer CSAT via de Licentiebeheerder](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat/activeer-csat-via-de-licentiebeheerder.md)
* [Configureer het onderzoek](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat/configureer-de-enquete.md)
* [Stel de e-mailsjabloon in](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat/stel-de-e-mailsjabloon-in.md)
* [Bekijk voltooide enquêtes](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat/bekijk-ingevulde-enquetes.md)
* [CSAT-FAQ](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups/klanttevredenheidsonderzoek-csat/csat-faq.md)

### Wat je met CSAT doet

* Activeer het via de **Licentie Manager**.
* Configureer één enquête met vaste velden en vragen.
* Verstuur uitnodigingen met een vertraagde e-mailsjabloon.
* Bekijk voltooide enquêtes in **Instellingen**.

### Gerelateerde artikelen

* [OutSmart-pakketten](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/marketplace/outsmart-pakketten.md)
* [Power-Ups](/outsmart-knowledge-base/outsmart-knowledge-base-nl/marketplace-pakketten-en-power-ups/power-ups.md)


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